Collector I

Winebow•Benicia, CA

13d•$23 - $25•Onsite

About The Position

Across the assigned range of accounts, the Collector I is responsible for all aspects of client management, including but not limited to collection of past due balances, answering customer questions and queries, resolving disputes, reconciling accounts, and handling in and out-bound correspondence.

Requirements

High school diploma.
At least 1 year experience in collections, including basic understanding of accounting terminology.
Excellent math, interpersonal, communication skills.
Intermediate Excel knowledge is a must.
Highly detail-oriented with proven ability to organize and prioritize assignments.
Ability to operate 10-key calculator by touch with speed and accuracy.

Responsibilities

Makes collections calls in a courteous manner to keep accounts current and under credit line.
Discusses problems and complaints with customers in a friendly manner.
Handles all problems promptly and accurately.
Researches accounts, making copies of pertinent documents.
Communicates with customer to resolve disputes.
Makes prompts and courteous calls on NSF checks and sends appropriate letters within 24 hours of charge-back.
Mails final demand/attorney letters to accounts over 90 days past due and promptly retires accounts to collection agency upon expiration.
Accurately writes check requests, debits, and credits as needed or required.
Collects, prepares and mails monthly statements no later than the first working day of each month.
Arrives to work, meetings, appointments and other work-related functions on time and as scheduled.
Meets agreed upon goals and objectives effectively and in a timely manner.
Generates standard reports as needed.
Follows all safety policies and procedures; communicate hazards and/or suggest improvements to manager
Other duties as assigned.