Collector (Early Stage Delinquency)

LoanMart • Los Angeles, CA

14d • Hybrid

About The Position

The Collection Team provides exceptional, compliant customer service to customers whose accounts are delinquent. The team educates, negotiates, and removes perceived barriers that are otherwise preventing customers from making payments.

Nice To Haves

• Exceptional customer service skills
• Exceptional listener
• Must be able to handle high inbound and outbound calls
• Comfortable with performance bonus incentive compensation structure

Responsibilities

• Apply exceptional negotiation and collections techniques to secure payments, while reducing stalls and obstruction to payment opportunities.
• Identify prime collection opportunities.
• Provide effective education and service to our customers to minimize the need for vehicle repossession in later delinquency stages.
• Ability to thrive in fast-paced environment.

Benefits

• Hybrid work schedule- usually three days at home (if you prefer) and two days in-office (Tuesdays and Wednesdays, with some variance for training, performance, and month-end). Off-site Saturday shifts may be required periodically.
• Casual dress code- we value individuality and personal preference- wear what fits your lifestyle.
• Well -fed employees are energized employees. Employees enjoy a complimentary espresso bar, breakfast, and grab-and-go snacks. Lunch is catered every Wednesday.
• Health matters. We offer top tier medical, dental, vision plans. Free life insurance and for-purchase supplemental insurance plans are also available.
• 401(k), Employee Assistance Programs.
• Multiple paid time off programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees