Collector Car Insurance Specialist

Philadelphia Insurance Companies•Mount Laurel, NJ

15d•$50 - $55•Hybrid

About The Position

Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products for select industries. We have been in operation since 1962 and are nationally recognized as a member of Ward's Top 50 and rated A++ by A.M.Best. Join the team at American Collectors Insurance, where passion meets protection! We are looking for Collector Insurance Specialists to join our team. Collector Car Insurance Specialists and Associate Collector Car Insurance Specialists at American Collectors Insurance work directly with policy holders, agents and brokers who utilize our virtual call center for support on existing or new policies. They handle inbound inquiries, provide solutions, and document issues in CRM while multitasking in a fast-paced, customer-facing environment. We expect them to provide the best possible customer service while maintaining our underwriting integrity. We are looking for individuals with a growth mindset as this role has a progression plan. You will begin in a service position, as an Associate, and then over time, with experience and training to build in-depth product knowledge, transition into a full sales role, as a Specialist. This development pathway is an optional opportunity to grow and develop your skills. To be considered for this role, we require that you have an active Property & Casualty or Personal Lines insurance license as well as prior insurance experience (ideally sales and service), a passion for client interaction, strong problem-solving skills and the ability to thrive in a fast-paced environment. This role can be done in-office, hybrid or fully virtual from anywhere in the continental US. Our office is located in Mt Laurel, NJ. In this role you will: Communicate directly with policy holders, agents and brokers on new and existing business via phone and email Maintain our underwriting integrity by adhering to company underwriting standards and philosophy Conduct risk analysis Determine eligibility Quote and bind new business Make changes to in-force policies Answer back-to-back inbound calls Make outbound follow-up calls and reply to customer inquiries promptly Establish relationships and follow up with customers Provide prompt, accurate and friendly customer service About the company: American Collectors Insurance has been specializing in collector car insurance policies since 1976. We offer peace of mind through industry-leading insurance protection for appreciating collector vehicles and collectible items that have special historical, sentimental, or financial value. American Collectors Insurance collaborates with Condon Skelly, Heacock Classic and JC Taylor Insurance, forming a powerhouse collective within the realm of collectibles and collector car insurance. Our mission transcends insurance; we are on a journey to "Embrace, Protect, and Expand the Collector Community." This is more than a motto; it's a commitment to fostering a vibrant community of enthusiasts, historians, and guardians of prized possessions. Join us at American Collectors Insurance, where every day is an opportunity to contribute to a rich legacy, protect cherished memories, and be part of a community that values passion and excellence. Embrace the extraordinary – apply now!

Requirements

Prior insurance sales experience
Active P&C or Personal Lines producer license
Prior experience with CRM systems
Strong critical thinking skills with the ability to analyze available information to make decisions in alignment with our risk appetite
Strong verbal and written communication skills
Ability to work in a fast-paced environment and multi-task effectively
Strong ability to work independently as part of a virtual team
Positive customer and quality focus

Responsibilities

Communicate directly with policy holders, agents and brokers on new and existing business via phone and email
Maintain our underwriting integrity by adhering to company underwriting standards and philosophy
Conduct risk analysis
Determine eligibility
Quote and bind new business
Make changes to in-force policies
Answer back-to-back inbound calls
Make outbound follow-up calls and reply to customer inquiries promptly
Establish relationships and follow up with customers
Provide prompt, accurate and friendly customer service
Demonstrate high level of responsiveness and focus on providing our customers and brokers with a superior level of service
Process/close the sales on new business
Perform changes to in-force policies
Identify coverage comparison, program highlights and values, and effectively communicate to close the sale
Complete necessary documentation quickly and efficiently
Follow and adhere to underwriting compliance and service standards
Conduct risk analysis and evaluate underwriting quality of applicants
Evaluate application factors/details to appropriately match premium to underwriting risk
Expected to be on phones 100% of the time for in-bound calls and outbound follow-up calls
Create and maintain relationships with customers and brokers
Build trust and credibility quickly
Meet all production goals
Escalate complex risks to Senior Specialists to review/evaluate