Collections Workflow Manager

OneMain Financial • Wilmington, DE

22h • Hybrid

About The Position

We are seeking a Collections Workflow Manager to join our team. This role will be responsible for creating effeciencies and streamlining our collections workflow process. In this rewarding role, you will work with leaders throughout OneMain to create a uniform and consistent approach to workflow assignments to allow for a more efficient process. In the Role Manage workflow for all manual calling effort including Next Best Action and hitlists. Ensure consistent adoption across all of collections including Card, Auto (Direct and Indirect), and Core (PL and Hard Secured). Manage workflow for SMS hitlists. Partner with call delivery team to maximize appropriate time in manual vs. dialer activities. Partner with Business Performance Management Team as a capacity/reporting resource and Training for rolling out policy updates and job aids. Identify and resolve inefficiencies and bottlenecks in existing business processes. Coordinate with legal, policy and compliance, credit risk, sales and other business areas to maintain compliance with regulations and overall credit risk strategy. Maintain perspective of current and future technical innovations being developed for use in the process design and asset recovery fields. Ensure compliance monitoring and internal controls are in place, including processes for management of operational risk, in accordance with company and regulatory standards.

Requirements

• HS Diploma or GED
• Five years experience in a high-volume Collections environment

Nice To Haves

• Bachelors Degree
• Knowledge or exposure to process design and engineering analysis and collections strategies.
• Language skills in Spanish highly desired

Responsibilities

• Manage workflow for all manual calling effort including Next Best Action and hitlists.
• Ensure consistent adoption across all of collections including Card, Auto (Direct and Indirect), and Core (PL and Hard Secured).
• Manage workflow for SMS hitlists.
• Partner with call delivery team to maximize appropriate time in manual vs. dialer activities.
• Partner with Business Performance Management Team as a capacity/reporting resource and Training for rolling out policy updates and job aids.
• Identify and resolve inefficiencies and bottlenecks in existing business processes.
• Coordinate with legal, policy and compliance, credit risk, sales and other business areas to maintain compliance with regulations and overall credit risk strategy.
• Maintain perspective of current and future technical innovations being developed for use in the process design and asset recovery fields.
• Ensure compliance monitoring and internal controls are in place, including processes for management of operational risk, in accordance with company and regulatory standards.

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED