Collections Technician

State of Delaware•Dover, DE

About The Position

This employee accepts payments for court-ordered assessments, enters data into an automated case management system, prepares deposits to financial institutions, contacts offenders whose accounts are delinquent, and prepares payment plans. Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here. Compute fiscal/financial transactions. Reconcile transactions/accounts. Review to ensure compliance with required documentation, signatures, and rules/regulations. Record fiscal/financial transactions to various financial information systems. Interact with public/private sector to provide/obtain information. Compile information/develop reports for use by others. Monitor balances and report discrepancies.

Requirements

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Experience in processing financial transactions in areas such as accounting or cashiering.
Experience in providing customer service over the phone, in person, and in writing.
Experience handling multiple payment methods (i.e., cash, checks, credit cards).
Experience keyboarding, preferably at a rate of at least 40 words per minute.
Knowledge of recordkeeping which includes maintaining records, logs, and filing systems.
Possession of a valid Driver's License (not suspended, revoked or cancelled, or disqualified from driving), or a non-expired State issued identification card.
Must be able to lift a box of paper (approx. 40lbs).

Responsibilities

Compute fiscal/financial transactions.
Reconcile transactions/accounts.
Review to ensure compliance with required documentation, signatures, and rules/regulations.
Record fiscal/financial transactions to various financial information systems.
Interact with public/private sector to provide/obtain information.
Compile information/develop reports for use by others.
Monitor balances and report discrepancies.