Collections Team Member II, Full-Time, Remote (MA, NH or GA only)

DCU•Marlborough, MA

5d•$22•Remote

About The Position

Summary/Objective: Contact all members with delinquent accounts that are more than 60 days past due. Effectively manage assigned portfolio and make charge-off, repossession, and foreclosure recommendations to Management. Assist members in restoring their good standing status with the Credit Union. Also responsible for maintaining the financial soundness of the Credit Union, as well as contributing to the department's ongoing effort to manage the asset quality by achieving the lowest possible delinquency and charge-off ratios.. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exercising appropriate phone etiquette, answer incoming member or member-related contacts (phone calls, emails, faxes, etc.), work Collection queues and make outbound member calls. Review and document status of accounts and initiate telephone contact on delinquent loans Research accounts on the delinquent loan reports to ensure Credit Union errors are detected promptly and corrected. Prepare correspondence on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email. Utilize Collections system to document accurately Determine reason for delinquency and refer members to BALANCE when necessary or beneficial to the member Establish and monitor payment plans whenever possible Initiate all required documents; review and make recommendations for charge-offs, repossessions, foreclosures, and rewriting of delinquent loans and/or settlements. Pull Credit Bureau reports when necessary Achieve assigned goals monthly Maintain strict adherence and compliance to all laws, rules, regulations, policies, procedures and internal controls specific to the job functions Follow detailed and standardized procedures in performing routine collection operations and perform a variety of support duties related to the collection function Make recommendations on ways to improve work processes within Collections Assist the Front End area with incoming calls in time of high call volume. Perform other job-related duties as assigned by Managers(s). What We Do DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position.

Requirements

High School graduate or equivalent required.
Excellent telephone and communication skills required.
Excellent written and verbal communication skills
Experience successfully utilizing various computer programs including MS Office
Minimum of 1 year of recent and progressive experience in consumer or mortgage collections in a financial institution with 2-3 years preferred.
Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act, and other applicable collection laws

Nice To Haves

Previous experience in a call center and/or financial institution preferred

Responsibilities

Exercising appropriate phone etiquette, answer incoming member or member-related contacts (phone calls, emails, faxes, etc.), work Collection queues and make outbound member calls.
Review and document status of accounts and initiate telephone contact on delinquent loans
Research accounts on the delinquent loan reports to ensure Credit Union errors are detected promptly and corrected.
Prepare correspondence on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email.
Utilize Collections system to document accurately
Determine reason for delinquency and refer members to BALANCE when necessary or beneficial to the member
Establish and monitor payment plans whenever possible
Initiate all required documents; review and make recommendations for charge-offs, repossessions, foreclosures, and rewriting of delinquent loans and/or settlements.
Pull Credit Bureau reports when necessary
Achieve assigned goals monthly
Maintain strict adherence and compliance to all laws, rules, regulations, policies, procedures and internal controls specific to the job functions
Follow detailed and standardized procedures in performing routine collection operations and perform a variety of support duties related to the collection function
Make recommendations on ways to improve work processes within Collections
Assist the Front End area with incoming calls in time of high call volume.
Perform other job-related duties as assigned by Managers(s).