Collections Representative II (Lawrence, MA)

BrightBridge Credit Union•Lawrence, MA

13d•Onsite

About The Position

Are you skilled at problem-solving and passionate about helping members find solutions to financial challenges? BrightBridge is looking for a Collections Representative II to join our team. In this role, you’ll work with members to resolve delinquent accounts while ensuring compliance with state and federal regulations. Your efforts will help protect the Credit Union’s financial health while maintaining positive member relationships. Why You’ll Love Working Here A collaborative team culture where your contributions matter Ongoing training and career development opportunities Competitive pay, benefits, and the chance to grow with a supportive organization The satisfaction of making a real difference in your community every day

Requirements

High school education or equivalent is required.
Minimum of two year experience required.
P.C. experience required (Outlook, Word, Excel).
Demonstrated written/verbal communications skill essential, with the ability to handle difficult situations with sensitivity and objectivity.

Nice To Haves

Bilingual preferred.

Responsibilities

Review and research delinquency reports and accounts.
Collections of all delinquent credit union loans through phone, letter, and personal in office contact.
Maintain records of all collection efforts.
Maintain compliance with federal and state collection regulations.
Maintain compliance with due diligence regulations on student loans and mortgages.
Assign accounts for repossession.
Inspect and appraise repo vehicles to determine market value.
Assist Loan Department in obtaining titles with proper lienholder listed in cases when members are not cooperative in providing title.
Interface with auctions and prospective buyers and prepare all necessary paperwork to complete sale of repo vehicle and minimizing loss to Credit Union.
Transfer loan payments.
Review accounts for possible rewrite or temporary modification.
Revoke ATM/Debit cards. Place and remove holds on accounts.
Perform skip tracing to locate members.
Distribution and maintenance of loans sent to collection agencies or attorneys.
Attend small claim court actions when necessary.
Inputting and updating charged off accounts into the charge off/recovery software.
Inspect vehicle damage repairs before endorsing insurance checks for members.
Review vendor bills for accuracy before final approval.
Assist members with questions.
Research and address credit reporting disputes either direct from members or through e-Oscar. Maintains disputes log as needed.
Recommend accounts for charge off and legal action.
Collection of in-house charge off settlements or payment plan.
Performs additional duties as requested.