Collections Team Lead

ICBD • Lauderdale Lakes, FL

1d

About The Position

The Collections Team Lead will oversee day-to-day operations of a designated collections team, ensuring productivity, quality, and performance goals are met or exceeded. This role serves as a working leader providing guidance, coaching, and support to team members while acting as a liaison between frontline staff and management. The ideal candidate has strong RCM expertise, leadership skills, and a collaborative, solutions driven mindset.
The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Requirements

• Requires a minimum of an Associate’s degree, Bachelor’s degree preferred and:
• Behavioral health out-of-network billing: 3-5 years of experience
• Knowledge and experience with CollaborateMD EMR and billing software programs
• Willingness to submit to drug and background screenings
• Manage direct and indirect remote employees and ensures internal controls are followed
• Knowledge of delegated credentialing and verification
• Knowledge of related accreditation and certification requirements
• Knowledge of medical credentialing procedures and standards

Nice To Haves

• Experience with ABA therapy preferred

Responsibilities

• Lead, mentor, and support a team of collectors.
• Monitor daily productivity, quality metrics, and KPIs; address performance gaps proactively.
• Serve as a subject matter expert for complex claims, escalations, and payer issues.
• Review hourly and daily productivity and the quality of each team member’s work and provide coaching for improvement.
• Assist with onboarding and training new hires and cross-training of existing staff.
• Ensure team compliance with payer guidelines, client requirements, and internal policies.
• Partner with management on workflow optimization, process improvements, and special projects.
• Review reports related to aging, denials, cash collections, and work queues; take corrective action as needed.
• Act as a point of contact for internal stakeholders and, when appropriate, external clients.
• Foster a positive, accountable, and collaborative team culture.
• Monitor and manage the collections process to ensure timely and accurate resolution of outstanding claims.
• Enforce workflows for the collection team.
• Collaborate with internal departments to resolve collection issues and improve processes.
• Maintain a positive and productive work environment, foster teamwork and collaboration within the collections team.

Benefits

• 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Medical, dental, vision, long-term disability, and life insurance.
• Generous 401(k) with up to 6% employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees