Collections Lead

Vanta

7d•Remote

About The Position

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. The Collections Lead drives the execution and continuous improvement of Vanta’s collections and accounts receivable processes as a senior individual contributor. This role leads initiatives that improve cash flow, reduce delinquency, and enhance the customer payment experience across the order-to-cash lifecycle. Partnering closely with Finance, Revenue Operations, Business Systems, Sales, and Customer Experience, you’ll design scalable collections processes, own complex escalations, and implement system and workflow improvements that support Vanta’s growth, compliance, and customer trust. This is an excellent opportunity for someone who enjoys owning high-impact work end-to-end, influencing without authority, and building durable operational foundations.

Requirements

4–6 years of experience in collections, accounts receivable, finance operations, or order-to-cash roles, ideally in a SaaS, usage, or subscription-based business.
Demonstrated success owning complex initiatives as an individual contributor, including process design, automation, or systems improvements.
Strong understanding of ERP, CRM, and billing/collections tools (NetSuite, Salesforce, Stripe, Intercom, Metronome, Orb).
Familiarity with SOX compliance, AR controls, and reserve methodologies; understanding of revenue recognition (ASC 606) is a plus.
Advanced Excel/Google Sheets skills (pivot tables, lookups, aging analysis, variance analysis).
Strong written and verbal communication skills, with the ability to influence stakeholders and drive alignment without formal authority.
A proactive, detail-oriented mindset with strong ownership, capable of prioritizing and executing in a fast-paced, evolving environment.

Responsibilities

Lead cross-functional collections and accounts receivable initiatives as an individual contributor, improving cash conversion, reducing delinquency, and scaling the order-to-cash function.
Design and implement improvements to collections workflows, dunning strategies, dispute resolution, and internal controls to support audit readiness and SOX compliance.
Partner with Finance, RevOps, Sales, Customer Experience, and Business Systems on system enhancements, including automation, integrations, and ERP optimizations (e.g., NetSuite, Salesforce, Stripe).
Drive month-end and quarter-end AR readiness, ensuring accurate aging, reserves, and reporting to support close timelines and financial accuracy.
Analyze and communicate collections and AR performance metrics (e.g., DSO, delinquency rates, recovery trends), translating insights into actionable improvements.
Create, document, and maintain collections SOPs, playbooks, and controls to ensure consistent execution and scalability.
Act as a subject-matter expert for collections and AR, providing guidance and best practices to cross-functional partners without direct people management responsibilities.