Collections Supervisor / Full-Time / Onsite

Kelly Community FCU • Tyler, TX

9h • Onsite

About The Position

We are seeking a confident, disciplined Collections Supervisor who is good at making tough decisions, leading with clear expectations, and maintaining a high-performing team that balances results with ethical practices. The ideal candidate is driven by analyzing data, demonstrating integrity, and delivering measurable success. This role offers an opportunity to lead with purpose, develop top talent, and make a significant impact while upholding core values. The Collections Supervisor owns the end-to-end strategy for loss mitigation, vendor management, and case resolution, protecting the credit union’s assets and reputation. Risk management and compliance are central to the collections team, with a strong focus on ethical practices, controls, reporting, and ongoing team training.

Requirements

• Good at making confident decisions—even when they’re tough
• Leads with clear expectations
• Creates order out of chaos to maintain a high-performing team that balances results with doing the right thing every time
• A finisher—feeling fulfilled completing checklists and seeing projects through to completion
• Driven and energized by analyzing data, showing integrity, and delivering measurable success
• Sets clear expectations, follows through, and isn’t afraid to hold others (and themselves) accountable
• Strong sense of integrity and a commitment to ethical practices
• Confidence to make sound decisions
• Confident in coaching a team of A-players
• Addresses performance head-on
• Creates a culture where results and respect go hand in hand
• Driven to maintain strong asset quality, control expenses, and minimize losses through disciplined execution
• Motivated by leading a team that wins together
• At least two (2) to five (5) years of similar or related experience with banking or credit union
• A two-year college degree or completion of a specialized course of study at a business or trade school or completion of specialized and extensive in-house training or apprenticeship program

Nice To Haves

• Progressive collections and supervisory experience preferred

Responsibilities

• Oversee all bankruptcy, repossession, and foreclosure activities
• Ensure everything is handled with precision, compliance, and respect for our members
• Shape loss mitigation strategies
• Manage vendors
• Resolve complex cases
• Own the full lifecycle of collections operations
• Champion risk management and compliance
• Maintain strong controls
• Ensure accurate reporting
• Provide continuous team training
• Protect the organization’s assets and reputation

Benefits

• Health Insurance, 3 plan options with BC/BS – one plan fully paid for employee
• Dental, Vision, Short- and Long-term disability, Basic Life/AD&D, and Voluntary Life/AD&D
• Supplemental Accident and Critical Illness Insurance
• 401K with Employer Match – employee fully vested on Day One!
• Paid Leaves include Vacation, Sick, Bereavement, Jury Duty, Volunteer (Not eligible during initial 90 day hiring period)
• 11 paid Holidays annually!
• Casual work attire environment!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 11-50 employees