Collections Supervisor

Tinker Federal Credit Union•Oklahoma City, OK

About The Position

At TFCU, we welcome people of all backgrounds. We know that embracing a diverse team makes us a stronger and better organization. Here you can expect a professional workplace where all employees have the opportunity to feel seen, respected, valued and heard. Tinker Federal Credit Union’s Collections department has an immediate opening for a Collections Supervisor! This is an exciting opportunity to join the largest and best credit union in Oklahoma! We offer competitive pay, a robust benefits package, a “smart casual dress code” and much more! We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU! As a Collections Supervisor, you will be responsible for the following: Leading an assigned team in managing daily default resolution activities, monitoring account collections, and providing staff training on effective resolution techniques. Serving as the first point of supervisory escalation, this role acts as a resource for branches and departments on matters related to past-due and charged-off accounts, Collateral Protection Insurance (CPI) inquiries, transactions, and specialized areas such as legal, deceased, bankruptcy, returned checks, and credit bureau disputes. Ensuring all supervisory responsibilities are carried out in compliance with organizational policies, departmental procedures, and applicable laws. Salary Range: This is an exempt position. The starting salary is $95,868.79 however, actual placement within the range will be determined individually based on your experience relative to organizational needs and internal salary equity. Schedule: Normally works a weekday schedule, but may be required to work evenings, holidays, or weekends. May be required to travel overnight with or without notice. Education/Experience: A bachelor’s degree in business administration, accounting, finance or related field and four years of experience in in credit and collections, collateral remarketing/sales or auction experience are required. One of the four years of experience must be at the senior, lead or supervisory level. Applicable work experience and/or military experience may be substituted for education at the rate of two years of experience for one year of education. Applicable additional education levels or relevant but not required certifications may be eligible to satisfy minimum experience requirements. Certificates, Licenses, Registrations: Incumbent Bonding REQUIRED by TFCU’s chosen authority. Keys to success: In order to be successful as a Collections Supervisor, you must possess these qualifications: Proficient knowledge of the lending process and teller operations. Proficient knowledge of Bankruptcy Code, Uniform Commercial Code (UCC), Uniform Consumer Credit Code (UCCC), and the Bankruptcy Revision Act of 1994; knowledge of Regulation CC (Reg. CC), Regulation B (Reg. B), and Regulation Z (Reg. Z). Advanced knowledge of the Equal Credit Opportunity Act (ECOA), Telephone Consumer Protection Act (TCPA), Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA), and Unfair, Deceptive, or Abusive Acts or Practices (UDAAP); knowledge of private mortgage insurance, Fannie Mae, and Veterans Administration (VA) reporting requirements. Proficient knowledge of courtroom procedures and legislation affecting collections. Proficient knowledge of collateral protection insurance policy and reporting requirements. Ability to maximize recovery in complex situations while maintaining positive member relations. Proficient knowledge of phone systems and related applications to monitor productivity and mitigate call-related risks to TFCU. Tinker Federal Credit Union is an Equal Opportunity Employer and is committed to providing an environment free of harassment and discrimination. We celebrate the unique differences of our employees, and welcome people of all backgrounds. We do not discriminate on the basis of race, religion, color, national origin, sex, age, marital status veteran status, disability status, pregnancy status, parental status, political affiliation, or any other status protected by law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Talent Acquisition at [email protected].

Requirements

A bachelor’s degree in business administration, accounting, finance or related field and four years of experience in in credit and collections, collateral remarketing/sales or auction experience are required. One of the four years of experience must be at the senior, lead or supervisory level. Applicable work experience and/or military experience may be substituted for education at the rate of two years of experience for one year of education. Applicable additional education levels or relevant but not required certifications may be eligible to satisfy minimum experience requirements.
Incumbent Bonding REQUIRED by TFCU’s chosen authority.
Proficient knowledge of the lending process and teller operations.
Proficient knowledge of Bankruptcy Code, Uniform Commercial Code (UCC), Uniform Consumer Credit Code (UCCC), and the Bankruptcy Revision Act of 1994; knowledge of Regulation CC (Reg. CC), Regulation B (Reg. B), and Regulation Z (Reg. Z).
Advanced knowledge of the Equal Credit Opportunity Act (ECOA), Telephone Consumer Protection Act (TCPA), Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA), and Unfair, Deceptive, or Abusive Acts or Practices (UDAAP); knowledge of private mortgage insurance, Fannie Mae, and Veterans Administration (VA) reporting requirements.
Proficient knowledge of courtroom procedures and legislation affecting collections.
Proficient knowledge of collateral protection insurance policy and reporting requirements.
Ability to maximize recovery in complex situations while maintaining positive member relations.
Proficient knowledge of phone systems and related applications to monitor productivity and mitigate call-related risks to TFCU.

Responsibilities

Leading an assigned team in managing daily default resolution activities, monitoring account collections, and providing staff training on effective resolution techniques.
Serving as the first point of supervisory escalation, this role acts as a resource for branches and departments on matters related to past-due and charged-off accounts, Collateral Protection Insurance (CPI) inquiries, transactions, and specialized areas such as legal, deceased, bankruptcy, returned checks, and credit bureau disputes.
Ensuring all supervisory responsibilities are carried out in compliance with organizational policies, departmental procedures, and applicable laws.