Collections Strategy Manager

LendingClub • San Francisco, CA

17h • Hybrid

About The Position

As a Collections Strategy Manager on the Collections Strategy & Analytics team, you will play a key role in developing data-driven strategies that support members through hardship while strengthening LendingClub’s portfolio performance. You’ll analyze customer behavior and portfolio trends, design and evaluate A/B tests, and build strategies that improve recovery rates, reduce losses, and elevate the member experience. This role requires strong analytical rigor, comfort working with large datasets, and the ability to translate insights into clear recommendations. You’ll partner closely with Operations, Risk, Data, Technology, Marketing, and Compliance to ensure strategies are effective, responsible, and aligned with business objectives. You will also create dashboards and reporting that provide senior leaders with timely visibility into performance, trends, and risk signals.

Requirements

• 3+ years of experience in retail or consumer credit risk management, collections strategy, or a related analytical role
• Bachelor’s degree in a related field; or equivalent work experience
• Experience with consumer lending products such as credit cards or personal loans
• Strong skills in risk assessment, trend analysis, and operational optimization
• Proficiency in SQL and comfort working with large, complex datasets
• Experience with visualization tools such as Tableau, Power BI, or similar
• Ability to clearly communicate analytical findings and business implications to both technical and non-technical audiences
• BA/BS in Business, Computer Science, Economics, Math, Statistics, or a related field

Nice To Haves

• Experience in Collections Strategy, Credit Risk Strategy, marketing analytics, or risk management

Responsibilities

• Design, implement, and monitor collections strategies across early-stage, late-stage, and recovery segments
• Use analytics to optimize digital contact strategies, including targeted email, SMS, and push notifications
• Develop and evaluate A/B tests to measure the effectiveness of new initiatives and validate hypotheses
• Partner with Operations, Marketing, Technology, and other teams to ensure strategies are aligned, executable, and measurable
• Analyze portfolio performance, including delinquency roll rates, payments, RPC and PTP rates, and other Collections effectiveness metrics
• Lead deep-dive analyses to understand drivers behind emerging trends and identify strategic opportunities
• Build and maintain dashboards using SQL, Python, Tableau, and Excel to track portfolio health and strategy performance
• Develop and implement new repayment programs and optimized contact strategies
• Ensure all strategies meet regulatory requirements and internal risk policies
• Collaborate with Compliance and cross-functional partners to maintain ethical and customer-centric practices

Benefits

• We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees