Collections Specialist

TEKsystems • Sioux Falls, SD

38d • $41,600 - $41,600 • Onsite

About The Position

- Investigate, document, and resolve compliance issues by interpreting and applying company agreements.
- Examine detailed financial data to evaluate account status and determine appropriate actions.
- Utilize skip-tracing methods and online research tools to locate merchants with overdue accounts.
- Collaborate with merchants to address payment concerns, review contractual terms, and negotiate solutions.
- Communicate with merchants via mail, email, text, and phone to pursue payments or resolve contract violations.
- Develop and authorize payment plans based on financial evaluations, ensuring compliance with departmental policies.
- Facilitate secure payment methods, such as wire transfers, certified funds, and credit card transactions.
- Maintain thorough and accurate records of merchant communications and associated documentation.
- Digitally organize and manage internal and external files related to merchant accounts.

Requirements

• collection
• customer service oriented
• customer service
• collection analysis
• collections service
• negotiation skills
• phone customer service
• communication and writing skills
• collection calls
• Demonstrated expertise in B2B collections within the commercial lending sector.
• Proven ability to negotiate effectively and utilize skip-tracing techniques.
• Professional and composed phone demeanor with a talent for remaining calm and diplomatic in high-pressure situations.
• Exceptional written and verbal communication skills.
• Proficient in Microsoft Word, Excel, and standard office equipment.
• Meticulous attention to detail, ensuring efficient error identification and resolution.
• Highly adaptable and flexible team player with a collaborative mindset.

Responsibilities

• Investigate, document, and resolve compliance issues by interpreting and applying company agreements.
• Examine detailed financial data to evaluate account status and determine appropriate actions.
• Utilize skip-tracing methods and online research tools to locate merchants with overdue accounts.
• Collaborate with merchants to address payment concerns, review contractual terms, and negotiate solutions.
• Communicate with merchants via mail, email, text, and phone to pursue payments or resolve contract violations.
• Develop and authorize payment plans based on financial evaluations, ensuring compliance with departmental policies.
• Facilitate secure payment methods, such as wire transfers, certified funds, and credit card transactions.
• Maintain thorough and accurate records of merchant communications and associated documentation.
• Digitally organize and manage internal and external files related to merchant accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees