Collections Specialist
About The Position
Join the team as a Collections Specialist! In this role you'll be working for a Financial Services company, you’ll work directly with customers to resolve delinquent accounts, negotiate payment arrangements, and ensure compliance with federal regulations. Ideal candidates have strong communication skills, experience in collections or customer service, and the ability to work independently. Description We are seeking a skilled Collections Specialist to join our team. The ideal candidate will have the experience and abilities necessary to perform the following responsibilities -
Responsibilities
- Contact customers via telephone regarding delinquent accounts, determine reasons for delinquency, and obtain commitment to pay. Negotiate payment in full or establish payment arrangements.
- Update customer accounts in the computer system.
- Follow established guidelines when determining appropriate collection remedies.
- Develop and manage repayment schedules with various alternatives, explaining consequences of delinquency to customers to secure payment.
- Perform skip tracing and due diligence functions to ensure compliance with all Federal Regulations.
- Adhere to the Fair Debt Collection Practices Act and all applicable state and federal bankruptcy laws.
- May involve field collection work.
- Perform other duties as assigned.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
