Collections Specialist

Asure Software•Austin, TX

13d•Hybrid

About The Position

Asure is seeking a Collections Specialists responsible for working with our end user customers to receive payments for products and services. The position's contribution is ensuring that the accounts receivable portfolio turns into cash as the organization’s cash flow performance continues to grow each year. Consistent cash flow performance funds not only operating expenses but also enables us to continue to grow.

Requirements

Bachelor’s degree or equivalent combination of education and experience
2+ Years of Collections Experience preferred
Excellent communication (written and verbal)
Great Plains, Netsuite or similar ERP experience preferred
Excel basic knowledge (intermediate preferred)
Good customer relationship skills to manage a variety of customer interactions
Demonstrated initiative
Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines and monthly KPI’s

Responsibilities

Works with customers in assigned customer portfolio to receive payments.
Resolves customer A/R differences
Initiates contact on assigned customer base and effectively manages the customer relationship in order to drive resolution of outstanding receivables.
Facilitates customer payments by providing necessary documentation to customer in a timely manner.
Uses good business judgment in partnering with other Asure employees including Sales, Renewals, and Sales Operations to achieve results.
Employs sound judgment in balancing the ability to resolve issues independently while recognizing when escalation is appropriate.
Participates on process improvement projects as assigned.
Manages customer unidentified payments and refund requests timely.
Researches issues thoughtfully and thoroughly before responding or escalating.
Provides reports and data on assigned portfolio as requested to A/R Operations management.
Ensures compliance with all organization’s policies, procedures, and guidelines.