Collections Specialist

Unitek Learning • Tempe, AZ

3d • $23 - $27 • Hybrid

About The Position

The Collections Specialist is responsible for contacting past students to collect outstanding payments while maintaining a professional and respectful relationship. This role requires strong communication skills, attention to detail, and knowledge of collection laws and company policies.

Requirements

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• Previous experience in collections, customer service, or accounts receivable preferred
• Strong verbal and written communication skills
• Ability to negotiate effectively and handle difficult conversations
• Basic computer skills and familiarity with billing or school account systems
• Knowledge of collection laws and ethical standards
• Strong organizational and time-management skills
• Professional and persuasive communication
• Conflict resolution and negotiation
• Attention to detail
• Emotional intelligence and patience
• Problem-solving abilities
• Ability to work independently and as part of a team

Nice To Haves

• Associate’s or Bachelor’s degree

Responsibilities

• Contact past students via phone, email, text or written correspondence to collect overdue payments
• Review student accounts to determine outstanding balances and payment history
• Negotiate payment plans and settlements in accordance with company guidelines
• Update and maintain accurate records of all collection activities
• Follow up on promises to pay and monitor repayment schedules
• Resolve billing disputes and respond to inquiries
• Ensure compliance with all applicable laws and regulations (e.g., Fair Debt Collection Practices Act)
• Escalate unresolved accounts when necessary to third party collection
• Meet or exceed monthly collection targets

Benefits

• Medical, Dental and Vision starting the 1st of the month following 30 days of employment
• 2 Weeks’ starting Vacation per year. Increasing based on years of service with company
• 12 paid Holidays and 2 Floating Holiday
• 401k with company match
• Company Paid Life Insurance at 1x’s your annual salary
• Leadership development and training for career advancement
• Tuition assistance and Forgiveness for you and your family up to 100% depending on the program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees