Collections Specialist

Aston Carter•San Diego, CA

4d•$20 - $30•Remote

About The Position

The Collections Specialist manages accounts receivable aging for assigned locations and subsidiaries, handling escalated accounts that require advanced collection efforts. This role focuses on reducing past-due balances through high-volume outbound calls and emails, resolving financial discrepancies, and maintaining accurate account documentation in ERP and related systems. The Collections Specialist collaborates closely with leadership on complex accounts and ensures all collection activities comply with applicable laws and company policies.

Requirements

At least two years of experience in collection and credit work.
Proven ability to handle a call volume of approximately 30–35 collection calls per day.
Strong experience working with accounts receivable aging reports and collection activities.
Excellent verbal and written communication skills for interacting with customers and internal stakeholders.
Proficiency in Microsoft Office Suite or related software, including Excel.
Experience working with ERP systems to manage and update account information.
Proficient typing skills sufficient to keep pace with call volume and documentation requirements.
Basic understanding of statistics and data analysis to review and interpret collection and aging data.
Basic understanding of applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
Ability to work both independently and collaboratively within a team in a fast-paced environment.
Strong customer service orientation and ability to manage difficult conversations professionally.
High school diploma or equivalent.

Nice To Haves

Associate or bachelor’s degree preferred but not required.
Prior experience in customer service in addition to collections work.
Strong organizational skills and attention to detail when documenting accounts and updating systems.
Ability to prioritize tasks effectively and manage time to meet daily call and collection targets.
Comfort working with data in Excel, including sorting, filtering, and basic analysis.
Demonstrated reliability and consistency in meeting performance expectations in previous roles.

Responsibilities

Manage the accounts receivable aging report for assigned locations and subsidiaries, including escalated accounts and invoices that require higher-level collection efforts.
Conduct direct collection activities through phone calls and emails with customers to resolve past-due balances.
Maintain a daily call volume of approximately 30–35 collection calls to customers.
Prepare and send collection letters as needed and request attorney involvement when appropriate.
Evaluate and recommend accounts for third-party collection placement and/or write-off based on established guidelines.
Communicate regularly with the Collections Manager regarding the status of past-due accounts and situations where additional leverage or support is needed.
Monitor, research, and resolve financial discrepancies on customer accounts.
Maintain detailed and accurate notes on all accounts to clearly document collection efforts, agreements, and next steps.
Work returned statements to collect outstanding debt, obtain updated customer contact information, and update ERP systems with current data.
Ensure the security and privacy of customer information and files in all collection activities.
Utilize ERP and Microsoft Office tools to track account status, analyze data, and support decision-making.
Adhere to applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
Collaborate with team members while also managing individual workload and priorities in a fast-paced environment.
Perform other related duties and projects as assigned.