Collections Specialist - Madison, WI (On-site)

Gainwell Technologies LLC • Madison, WI

2d • Onsite

About The Position

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.
 SummaryJoin Gainwell Technologies and be part of a team that helps support essential financial operations with accuracy, professionalism, and care. As a Collections Specialist, you will play an important role in resolving outstanding account balances, documenting account activity, and delivering a positive customer experience while following established compliance standards. This is a great opportunity for someone who enjoys customer interaction, problem-solving, and working in a structured, team-focused environment.Your role in our mission

Requirements

• At least 2 years of experience in collections, credit, account resolution, or related financial operations.
• Familiarity with the Fair Debt Collection Practices Act (FDCPA) and other related compliance standards.
• Experience handling inbound and outbound calls, preferably in a high-volume or automated dialing environment.
• Strong communication, negotiation, and customer service skills with the ability to manage sensitive conversations professionally.
• Proficiency with Microsoft Office and the ability to learn and navigate business systems quickly and accurately.

Responsibilities

• Manage inbound and outbound account communications to resolve outstanding balances and support timely account resolution.
• Document customer interactions, payment arrangements, and account updates accurately in client systems.
• Review loan and account details to confirm accuracy, authorization, and compliance with client guidelines.
• Use approved tools and systems to process updates, support payment activity, and maintain complete account records.
• Provide professional, respectful service while balancing quality, productivity, and compliance expectations.

Benefits

• A comprehensive benefits package including health, dental, vision, 401(k) with company match, paid time off, and company-observed holidays.
• flexible vacation policy
• 401(k) employer match
• comprehensive health benefits
• educational assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed