Collections Specialist

Airgas • Independence, OH

8d • $22 • Hybrid

About The Position

The Collections Specialist is responsible for the protection of Airgas's North Division assets by maintaining a healthy accounts receivable portfolio. This includes researching and resolving account issues to minimize bad debt write-offs. Airgas is Hiring for a Collections Specialist in Independence, OH ! At Airgas, we RESPECT, HONOR and VALUE diversity. We are invested in cultivating a dynamic and inclusive culture. We are looking for you! Strong passion for fostering an environment of Diversity, Inclusion and Respect. Experience with developing, contributing, and supporting Airgas' commitment to a World Class Service, exceeding customer expectations and building brand loyalty.

Requirements

• Demonstrated excellence in oral and written communication and interpersonal skills.
• Ability to adapt communication style to various customer situations.
• Positive attitude and willingness to learn, coupled with the ability to collaborate effectively within a team.
• Customer-focused behavior, including building positive relationships and understanding customer needs.
• Ability to handle challenging situations diplomatically and professionally.
• Strong analytical and problem-solving skills, with the ability to make independent decisions and escalate issues when necessary.
• Proficiency in Google Suite applications and/or Microsoft Office (Word, Excel).
• High School Diploma/GED required.

Nice To Haves

• SAP experience preferred.
• Associate's/Bachelor's degree preferred.

Responsibilities

• Manage and reconcile an account portfolio, prioritizing efforts to maximize collections while identifying accounts at risk of delinquency.
• Resolve customer account issues, including past due invoices, and negotiate payment settlements as necessary.
• Assist in resolving non-payment issues.
• Collaborate with Cash Applications, Dispute Management, and Special Handling teams to resolve unpaid cash, non-payment issues, and customer disputes.
• Initiate reviews and recommendations regarding final demand notices and outside collections with Field Sales and Collection management.
• Maintain professional relationships with branch managers, account managers, and area sales managers.
• Inform regional managers of issues when appropriate.

Benefits

• Airgas offers a full benefits package that includes: Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick, Paid Holidays, 401(k) Retirement Plan with company match, Tuition Assistance and much more!
• Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.
• Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED