Collections Specialist

Rent Recovery Solutions•Atlanta, GA

9d•Onsite

About The Position

Rent Recovery Solutions is a specialized rental debt recovery firm in growth mode. We are looking for collectors who understand that performance and professionalism are not competing values. This is a high-volume, results-oriented environment with clear expectations, real earning potential, and the infrastructure to support people who come to work ready to produce. You will carry a large portfolio of rental accounts, engage directly with consumers, negotiate resolutions, and operate in full compliance with applicable law. If you know how to control a call without losing the customer, stay organized under pressure, and close without cutting corners, this role is built for you.

Requirements

Prior experience in debt collections, call center operations, or property management preferred; motivated candidates without collections experience will be considered
Strong verbal communication and negotiation skills; ability to balance assertiveness with professionalism
Proficiency in Excel, Word, Outlook, and the ability to rapidly learn consumer management software platforms
Typing minimum 40 WPM; strong documentation habits and attention to detail
Ability to work independently with minimal supervision in a structured, deadline-driven environment
Reliable attendance and consistent on-site presence; this is not a remote role
Must pass a pre-employment background check
Dependable transportation required; location is not accessible via MARTA

Nice To Haves

Working knowledge of FDCPA, FCRA, and related state debt collection regulations
Familiarity with collection management software
Prior rental or property management collections background

Responsibilities

Manage and work a high-volume portfolio of rental debt accounts from initial contact through resolution
Execute outbound and handle inbound calls professionally and efficiently
Negotiate payment plans, lump-sum settlements, and deferred arrangements with precision and professionalism
Document every consumer interaction accurately and promptly in the collection management system
Review and distribute inbound correspondence including mail and email; manage outbound correspondence per workflow templates
Identify accounts requiring escalation, reinvestigation, or compliance review and route appropriately
Maintain strict compliance with FDCPA, FCRA, UDAAP, HIPAA, state-specific debt collection laws, and all internal policies
Consistently meet or exceed individual performance targets