Collections Specialist

Altium Packaging•Atlanta, GA

38d•Onsite

About The Position

The Collections Specialist is a metrics-driven position responsible for effectively initiating calls to delinquent customers in our health care business to collect payments and settle accounts, while providing world-class customer service to their internal and external customers. They will provide support to the broader AR team and to our Sales and Customer Service teams and may take on additional accounts receivable responsibilities may also be completed by this position as needed.

Requirements

2 - 5 years of collections/customer service experience required.
High School diploma or equivalent required.
Excellent organizational skills with the ability to prioritize effectively
Continuous improvement mindset in pursuit of excellence
Good negotiating/problem-solving skills
Solid critical thinking skills
Effective listening skills
Strong initiative with a demonstrated sense of urgency
Ability to adapt to a variety of personalities
Proactive communicator with excellent oral and written communication skills utilizing the English language
Good attention to detail with solid follow-up skills
Proficient in Microsoft Office Suite including Word, Excel, and Outlook
Ability to work effectively under pressure and manage multiple assignments simultaneously
Accurate and results oriented
Commitment to providing exceptional customer service
Effective time management skills
Professional appearance and behavior

Nice To Haves

Associates Degree

Responsibilities

Safely completes all job duties in compliance with the company’s policies and procedures.
Notifies customers with delinquent accounts and attempts to secure payment.
Utilizes the company’s business system to record detailed notes on any communication with customers, including expected payment, financial status, collection efforts, etc.
Arranges payment plans for customers with past due accounts.
Verifies customer account information.
Utilizes reports to determine aged receivables and appropriate actions
Provides excellent customer service to both internal and external customers, ensuring that issues are resolved in a prompt and professional manner.
Works closely with plant personnel to troubleshoot and resolve various AR collection issues.
Reasonable mandatory overtime may be required due to business needs.