Collections Specialist
About The Position
Collections Specialist Welcome to Waste Resource Management (WRM) At Waste Resource Management (WRM), we go beyond operating trucks —we are dedicated to environmental protection and delivering exceptional service. With a presence across Texas, Colorado, Florida, and Nevada, our affiliated companies—SouthWaste Disposal LLC, Silver City Processing, and McDonald Farms, Inc.—offer comprehensive solutions for liquid waste recycling and transportation. Join a Company That Values You At WRM and affiliated companies, your work matters—for the environment, our clients, and your career. If you’re ready for a company that pays well, offers a competitive benefits package, operates safely, and supports your growth, we want to hear from you. Job Overview The Collections Specialist, is responsible for contacting customers with delinquent accounts and securing payment in a professional and customer-focused manner. This role is accountable for collecting the maximum number of outstanding receivables while maintaining positive customer relationships and supporting the integrity of financial operations. Why join WRM and affiliated companies? Comprehensive Benefits: Choose from one of three medical plans, based on your needs, dental, and vision coverage; along with 401(k) with 5% company match Career Growth: Training programs and advancement opportunities in wastewater operations and environmental services Paid Time Off: Generous PTO policy accrues from day 1, floating and company paid holidays. Additional Perks: Company-paid life and disability insurance, employee assistance program, and more Supportive Leadership: Leadership that values safety, professionalism and growth
Requirements
- At least 1-2 years of experience working in a high volume accounts receivable department with a high school diploma or GED.
- Working knowledge of applicable billing laws and regulations.
- Knowledge of accounts receivable and general accounting practices.
- Clear, professional communication skills across phone, email, and written correspondence.
- Customer service-oriented mindset with strong negotiation and active listening abilities.
- Accounts Receivable knowledge, including aging reports, payment terms, and credits.
- Strong follow-up discipline with effective task tracking and time management.
- Proven problem-solving and troubleshooting skills.
- High level of attention to detail and accuracy.
- Strong organizational skills with the ability to prioritize multiple tasks effectively.
- Proficiency in Microsoft Office applications.
- Ability to work independently as well as collaboratively within a team environment.
Nice To Haves
- Certificate in Accounting is preferred.
- Experience with Sage 100 and MAS 90 is a plus.
- Experience with Gaviti is a plus.
Responsibilities
- Respond to customer inquiries, resolve billing issues, and maintain positive customer relationships.
- Contact customers via phone, email, or other methods to determine reasons for overdue payments and review applicable sales, service, or credit terms.
- Document daily collection activities accurately and consistently.
- Research and resolve account disputes and billing discrepancies.
- Analyze accounts receivable reports and collaborate with Customers, Sales, and Billing teams to resolve issues.
- Perform account and payment reconciliations.
- Identify delinquent accounts requiring escalation or external collection efforts.
- Identify potential bad debt and financial exposure.
- Investigate and resolve billing discrepancies or misapplied cash transactions.
- Collaborate closely with Accounting team members to ensure accurate and reliable financial records.
- Sort, organize, and file correspondence as needed.
- Complete special projects to enhance the efficiency and customer service experience of the department.
- Other duties as assigned.
Benefits
- Choose from one of three medical plans, based on your needs, dental, and vision coverage
- 401(k) with 5% company match
- Training programs and advancement opportunities in wastewater operations and environmental services
- Generous PTO policy accrues from day 1, floating and company paid holidays.
- Company-paid life and disability insurance
- Employee assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
