Collections Specialist

INHABIT IQ•Knoxville, TN

7d•Hybrid

About The Position

Reporting to the Controller, Shared Services Manager, the Collections Specialist is a part of the Corporate Inhabit Accounting Team and is responsible for managing accounts receivable, resolving past-due balances, and optimizing the collections process. The Collections Specialist will play a key role in contacting customers, negotiating payment terms, and ensuring timely resolution of outstanding invoices. Additionally, this role involves analyzing billing data for accuracy, maintaining records in Salesforce and NetSuite, and collaborating with internal teams to improve cash flow. You will work closely with Accounting, Finance, and Customer Success teams to ensure seamless billing and collections processes. This position will collaborate with Product, Sales, and Legal teams to resolve billing discrepancies, maintain compliance, and improve collections efficiency.

Requirements

3-5 years of experience preferred in collections, billing, accounts receivable, or credit risk management (SaaS experience preferred).
High School Diploma required, relevant work experience in accounting, finance, business administration or related work experience will be considered.
Proven experience reducing past-due balances, negotiating payment plans, and successfully managing delinquent accounts.
Strong understanding of billing and collections processes, including dunning strategies and dispute resolution.
Excellent communication and negotiation skills to effectively engage with customers and resolve outstanding balances.
Ability to analyze aging reports, identify risk trends, and recommend actions to improve cash flow and reduce bad debt.
Highly detail-oriented with the ability to maintain accurate and organized records of collection activities.
Professional attitude with a customer-centric approach, while remaining firm and focused on achieving collection goals.

Nice To Haves

Experience working in Salesforce, NetSuite, or other accounting/ERP systems is preferred.
Proficiency in Microsoft Office, particularly Excel, for reporting, data analysis, and tracking collection efforts.
Self-starter who is comfortable working independently, managing multiple priorities, and escalating accounts appropriately.

Responsibilities

Manage accounts receivable tasks in Salesforce and NetSuite, ensuring accurate tracking of outstanding balances.
Conduct proactive outreach to past-due customers, negotiating payment terms and securing commitments.
Maintain detailed records of all collections activity, including phone call logs, follow-ups, and dispute resolutions.
Work closely with the accounting and product teams to align on outstanding balances, ensure proper customer communication, and facilitate resolution of billing-related issues.
Collaborate with internal teams (Accounting, Sales, and Customer Success) to resolve billing discrepancies and improve cash flow.
Prepare and send dunning letters and past-due notices, ensuring timely escalation for severely overdue accounts.
Identify high-risk accounts and recommend actions to mitigate bad debt exposure.
Assist in the handoff of uncollected accounts to collections agencies, ensuring proper documentation and compliance with company policies.
Support process improvements by analyzing collections performance and identifying opportunities to reduce late payments.