Collections Specialist

Ariat International•San Leandro, CA

14h•$31 - $33

About The Position

Under the guidance of the Accounts Receivable Team, the Collections Specialist is responsible for ensuring that their company receives all necessary payments from debtors. Their duties include monitoring accounts payable statements to identify debts owed to Ariat, contacting customers or business partners to notify them of overdue payments and documenting debts collected. A Collections Specialist manages a high volume of customer receivable through collections. It is essential to develop and maintain effective working relationships with all internal and external customers. You’ll Make a Difference By Monitoring Ariat’s accounts receivable and identify overdue accounts. Contacting customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments. Using credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers. Maintaining records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer. Managing customers’ orders on credit hold and coordinates with Sales and Customer Service to resolve issues or roadblocks. Resolving customer issues and complaints concerning their receivables. Establishing and maintaining strong working relationships with customers and all functional groups essential to accomplish objectives. The ongoing process of improvement focuses on making recommendations and participating in implementations to improve efficiency. Keeping management apprised of unusual or non-standard issues, escalating when appropriate. Other tasks/projects as assigned.

Requirements

2- 3 years of collections experience.
Knowledge of Accounting Principles preferred.
Proven successful experience with high volume collections management.
Strong aptitude in information systems; SAP experience highly desired; proficiency Microsoft office with intermediate
Excellent interpersonal and verbal/written communication skills required.
Strong organizational skills with demonstrated accuracy and attention to detail.
Self-starter with ability to work independently and execute all assignments to closure; includes determining and addressing root causes.
Strong negotiating and critical thinking skills
Must have a flexible schedule and willing to put in extra time as needed.

Nice To Haves

Knowledge of Accounting Principles preferred.
SAP experience highly desired

Responsibilities

Monitoring Ariat’s accounts receivable and identify overdue accounts.
Contacting customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
Using credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
Maintaining records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
Managing customers’ orders on credit hold and coordinates with Sales and Customer Service to resolve issues or roadblocks.
Resolving customer issues and complaints concerning their receivables.
Establishing and maintaining strong working relationships with customers and all functional groups essential to accomplish objectives.
The ongoing process of improvement focuses on making recommendations and participating in implementations to improve efficiency.
Keeping management apprised of unusual or non-standard issues, escalating when appropriate.
Other tasks/projects as assigned.