Collections Specialist

WATERCRESS FINANCIAL GROUP LLC•West Des Moines, IA

12d•$22

About The Position

As a Collections Specialist, you will play a vital role in our financial operations by ensuring timely collection of outstanding debts. Your responsibilities will include contacting clients to negotiate payment terms, resolving billing discrepancies, and maintaining accurate records of collections activities. The ideal candidate will have a strong background in collections, excellent communication skills, and a proactive approach to problem-solving.

Requirements

Associate or Bachelor’s degree in a related or comparable field preferred. An equivalent combination of education and experience may be considered
A minimum of 2 years’ experience in a collections position
Knowledge and experience in Collections with reference to legal restrictions
Knowledge of the credit and financial industry
Good communication skills – both written and verbal
Superior time management and organizational skills
Critical thinking, ability to make sound decisions, good negotiation skills, problem solver

Nice To Haves

Bilingual preferred

Responsibilities

Respond to customer inquiries.
Handle collection accounts with speed and accuracy while maintaining professionalism
Complete collection phone calls to meet required performance standards
Meet and strive to exceed prescribed performance metrics
Confirm and / or negotiate payment arrangements
Research any customer account discrepancies
Maintain established objectives for delinquency, repossessions, and net losses.
Stay informed of any changes to policies and procedures
Must maintain strict confidentiality
Willing to work flexible schedules, weekends, and holidays as necessary in order to meet business needs
Escalate more complex or difficult issues to their Team Leader
Ability to make recommendations to Team Leader on unique collection cases