Collections Specialist

General Electric Credit Union•Blue Ash, OH

About The Position

General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities. Overview: The Collections Specialist works to connect with members that have outstanding balances owed to the credit union to provide payment solutions and remedy delinquency on accounts, providing a high-level of member support.

Requirements

High school diploma or GED required; college degree preferred
Minimum one year of collections experience required
Experience working with consumer loan, credit card, and/or student loan collections preferred
Basic understanding of collections operations, Fair Debt Collection Protection Act (FDCPA), and products relevant to the job
Strong verbal and written communication skills to clearly communicate consequences of delinquent accounts to members through multiple channels
Good interpersonal skills to be both fair and clear with members while remaining composed, friendly, and empathetic
Attention to detail when keeping records of member interactions and reviewing notes
Proficient at negotiating to establishing payment arrangements that are agreeable to both parties involved
Strong analytical and problem-solving skills in order to analyze financial data
Ability to work in a fast-paced environment
Effective at multi-tasking to handle incoming calls, internal communications, and other tasks
Ability to learn and maintain proficiency in multiple computer systems including Microsoft Office products and Credit Union systems

Nice To Haves

college degree preferred
Experience working with consumer loan, credit card, and/or student loan collections preferred

Responsibilities

Collect delinquent payments on installment loans, lines of credit, and credit cards that are 30+ days past due following the guidelines set forth in the Fair Debt Collections Practices Act (FDCPA)
Contact members with delinquent accounts via email or phone, utilizing basic skip tracing techniques to find additional or updated contact information when members fail to respond
Document account activity and member interactions using the appropriate systems for both internal and legal purposes
Interpret information from multiple systems to determine member status (i.e., special statuses such as bankruptcy or repossession) and ability to make payments on delinquent accounts
Work with members to establish mutually acceptable payment arrangements to bring delinquent accounts back into good standing
Process payments for delinquent accounts by processing internal transfers from deposit accounts, debit or credit card payments, or check-by-phone payments
Send out appropriate communications to members by email or mail for a change in terms of the original payment arrangements
Facilitate internal maintenance on accounts such as updating addresses, correcting account issues, and revocation of credit cards by completing the appropriate forms and internal paperwork
Review member accounts to determine the need for legal/repossession actions with oversight and management review
Collaborate with and assist internal team members with delinquent accounts via internal communications and phone
Participate in cross-training activities to help support the department as necessary