Collections Specialist ($20-$50/hr)

RIVO Holdings•San Diego, CA

5h•$20 - $50

About The Position

We are seeking motivated, competitive, and experienced collector candidates to join our growing Collections team where you will play a critical role in negotiating payment from customers who have fallen delinquent (past due) on their personal loan accounts. As a collections agent at RIVO you will benefit from new accounts daily as well as an uncapped and lucrative bonus structure with unlimited earning potential! The more you collect and recover from customer accounts, the more you earn – APPLY TODAY!

Requirements

We are looking for hard working and coachable candidates who have a positive mindset and are eager to learn our unique Collections tactics and processes!
If you are money motivated , have strong negotiation and communication skills with an intrinsic drive to meet collections quotas and grow your pay - apply today!
High school diploma, GED, or equivalent experience required.
Prior collections experience in a quota driven position within a call center environment is strongly preferred.
Prior work experience as a collector, collections agent, collections specialist, debt recovery specialist, debt collector, debt collections agent, debt consolidation, asset recovery specialist, asset recovery agent, accounts receivable, accounts receivable specialist, billing specialist, etc. is strongly preferred.
Collecting on unsecured collections accounts strongly preferred.
A positive attitude, resilience, and ability to handle rejection gracefully.
Results-oriented and target-driven mindset with a willingness to go the extra mile to achieve collections quotas.
Excellent negotiation skills and strong comfortability with persistence.
Adaptability to evolving negotiation techniques, strategies, and product offerings.
Exhibits a can-do attitude, is coachable, and motivated to achieve collections quotas.
Extremely reliable and dependable.
Strong ability to remain professional in escalated customer situations.
Fluency in Spanish a strong plus!

Nice To Haves

Fluency in Spanish a strong plus!

Responsibilities

Negotiate timely payment from customers by engaging in respectful and persuasive communication via phone, voicemail, email, and text in a call center environment – new collections accounts provided daily!
Meet and exceed individual collections quotas through effective negotiation techniques, objection handling, and follow-up strategies.
Adhere to daily and monthly production KPIs and collections performance metrics, including minimum collection quotas, call volume, on-call time etc.
Utilize strong communication, effective negotiation techniques, persistence, and persuasion skills to drive customer payments with resilience and professionalism.
Educate customers on the long-term benefits of resolving their collections account balance for future use of our lending products, services, and competitive advantages that will help them with their long-term financial goals.
Maintain a professional demeanor, adhere to company processes, and ensure accuracy in data entry and record-keeping.
Perform other duties and responsibilities as assigned.

Benefits

Optimal Work-Life Balance: Benefit from a schedule with no evening or weekend work – enjoy your weekends for relaxation and personal time
Childcare & Family Support: Receive up to $5,000 annually in childcare reimbursement to ease the balancing act of work and family & Exclusive access to comprehensive fertility treatment coverage to financially support your family-building journey
Stay Fit for Free: Join our FREE weekly group workouts and keep your health and energy levels at their peak
Company Events & Social Hours: Enjoy regular happy hours and company-wide events to celebrate achievements and build community with fellow employees
Padres Tickets: Catch a Padres game with exclusive access to season long raffle drawings in the RIVO ticket section. Go Padres!
Daily Perks: Savor FREE coffee, energy drinks, and snacks – fueling your productivity and satisfaction!
Parking & Commute Made Easy: Say goodbye to commuting hassles and high gas prices – enjoy a company-paid parking or MTS pass
Dedication Incentives: Opportunity to earn more money with our perfect attendance incentive – your dedication and reliability deserve recognition
Generous Time Off: Recharge and live your best life with company paid holidays and PTO each year
Comprehensive Health Coverage: Benefit from medical, dental, and vision plans with a 70/30 or 80/20 cost share options—because your well-being is our priority
Secure Your Future: Take advantage of our 401(k) plan with employer matching to invest in your future with confidence