Collections Specialist

ABC Imaging • Annandale, VA

2d

About The Position

Collections Specialist (Accounts Receivable / AR Collections) Position Summary We are seeking a results-driven Collections Specialist to manage accounts receivable collections, payment recovery, and customer account resolution . This role focuses on reducing aging balances, resolving payment issues, and maintaining strong customer relationships while supporting overall AR operations . The ideal candidate has experience in commercial collections, cash applications, and billing support , with the ability to handle high-volume accounts and follow through on outstanding invoices.

Requirements

• 2–5+ years of experience in Collections, Accounts Receivable, or Credit & Collections
• Proven success in B2B collections and reducing aging receivables
• Strong knowledge of collections processes, cash applications, and payment reconciliation
• Experience handling high-volume accounts and customer communications
• Familiarity with lockbox processing, invoicing, and credit/debit memos
• Excellent negotiation, problem-solving, and conflict resolution skills
• Strong attention to detail and ability to prioritize in a fast-paced environment
• Proficiency in Microsoft Excel and accounting/ERP systems

Responsibilities

• Manage accounts receivable collections , including contacting customers regarding past-due invoices, declined payments, and outstanding balances
• Perform high-volume outbound collection calls and email follow-ups to drive timely payments
• Negotiate and monitor payment plans while maintaining positive client relationships
• Process and apply cash receipts, checks, ACH, and credit card payments to customer accounts
• Reconcile U.S. and U.K. bank statements to ensure accurate payment posting and account balances
• Manage lockbox payments , including resolving discrepancies with banking institutions
• Deposit checks and ensure proper invoice application and payment allocation
• Maintain and update customer account information , including billing details, contacts, pricing, and documentation
• Process manual credit card and eCheck transactions for overdue and autopay accounts
• Investigate and resolve billing discrepancies, short payments, and unapplied cash
• Create and process credit memos and debit memos with proper documentation and approvals
• Prepare and track lien waivers (conditional and unconditional) to support collections in construction-related accounts
• Respond to inbound inquiries regarding billing, invoices, and payment status , including taking payments over the phone
• Review and approve interest waivers when appropriate to facilitate collections
• Manage shared AR/Collections inbox , ensuring timely follow-up and resolution
• Assist with vendor forms, credit references, and account setup as needed
• Support reporting on aging accounts, DSO (Days Sales Outstanding), and collection performance metrics
• Participate in process improvements and special projects to enhance collection efficiency

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees