Collections Specialist (56105)

ATS FAMILY•Marietta, GA

13d•Onsite

About The Position

The Collections Specialist supports day-to-day collection activities by monitoring overdue accounts, contacting customers regarding outstanding balances, and resolving basic billing or payment issues. This role focuses on timely follow up, accurate documentation, and professional communication with customers across ATS and the Family of Companies. The Collections Specialist works under established procedures, supports more complex cases handled by senior staff, and contributes to consistent Accounts Receivable operations.

Requirements

High school diploma required.
Basic understanding of accounts receivable and collection processes.
Strong verbal and written communication skills for customer outreach and issue resolution.
High attention to detail with accurate documentation and record keeping.
Proficiency with Microsoft Office and the ability to learn AR or ERP systems.
Strong problem solving skills and ability to handle a high volume of follow up activities.
Customer service skills for navigating payment conversations professionally.
Ability to prioritize work, manage multiple accounts, and meet assigned deadlines.
Understanding of or willingness to learn regulations and company procedures related to collections.

Nice To Haves

Associate’s degree or coursework in accounting, finance, or business preferred.

Responsibilities

Monitor accounts receivable aging reports to identify overdue accounts requiring follow up.
Contact customers by phone or email to collect outstanding balances or arrange payment plans.
Maintain complete and accurate records of all collection communications and payment activity.
Investigate basic billing or payment discrepancies and escalate more complex issues to a Senior Collections Specialist.
Process customer payments and assist with refunds in accordance with company procedures.
Send customer statements as part of routine collection follow-up and account communication.
Assist customers with questions related to invoices, statements, or account status.
Update account status, collection notes, and aging information in the AR system.
Collaborate with internal departments such as Billing, AR, Sales, or Customer Service to resolve invoice questions or payment delays.
Support overall collection targets by following established follow-up schedules and procedures.