Collections Specialist

Aston Carter•Hopkins, MN

60d•$20 - $29•Hybrid

About The Position

We are seeking a dedicated Collections Specialist to manage and enhance our customer account portfolios. This role involves diverse responsibilities including ad hoc clerical tasks, responding to invoice inquiries, and managing portfolio collections. The position is ideal for individuals with a strong customer service orientation who thrive in a dynamic and high-volume environment.

Requirements

3+ years of Collections experience.
Strong customer service skills.
Comfort with high volumes of transactions and basic account reconciliations.
Ability to handle high workload and meet weekly and monthly performance metrics.
Experience with aging reports, accounts receivable, and invoicing.

Nice To Haves

Experience in the Manufacturing and/or Service industry is preferred.
Familiarity with SAP S4HANA is a plus.
Ability to multi-task effectively.

Responsibilities

Manage a portfolio of customer accounts, focusing on invoice aging, customer interactions, credit holds, and general portfolio management.
Expedite the resolution of unpaid customer accounts to minimize receivables while maintaining customer goodwill.
Coordinate the resolution of customer disputes with internal departments and customer contacts.
Work directly with customers to analyze account history.
Collaborate with internal teams to analyze and resolve customer issues, focusing on root causes.
Contact customers when new orders go on hold to resolve disputes and expedite payments.
Participate in the credit approval process as needed.
Respond promptly to customer requests via phone and email, including processing credit card payments and requesting customer master updates.
Identify and escalate accounts that require demand letters or handling by third-party collection agencies.