Collections Specialist

Greatwide Truckload Management • Langhorne, PA

39d • $20 • Onsite

About The Position

We are looking for a detail-oriented and proactive Collections Specialist to help manage customer accounts and ensure invoices are paid on time. In this role, you will communicate with customers by phone and email to resolve past-due invoices, answer billing questions, and keep accurate records of all account activity. This position plays an important role in maintaining positive relationships with our customers while helping the company meet its payment and collections goals. The ideal candidate is organized, comfortable communicating with customers, and persistent in following up until issues are fully resolved.

Requirements

• High School Diploma or equivalent
• Office experience
• Technologically proficient
• Proficient with operating Microsoft Outlook
• Customer service oriented
• Effective negotiation skills
• Basic math skills
• Strong attention to detail
• Strong organizational and time management skills
• Excellent communication skills
• Proactive follow up and follow through skills
• Strong sense of urgency
• Ability to quickly pivot from one system to another (Outlook, Trucking Management System, web-based programs)

Nice To Haves

• Collections experience
• Proficient with operating Microsoft Excel

Responsibilities

• Contact customers by phone and email regarding past-due invoices and work with them to resolve outstanding balances
• Follow up on accounts until payment or resolution is reached
• Write clear and professional emails regarding invoices and billing matters
• Build and maintain positive working relationships with customers and company agents
• Respond to incoming calls and emails related to billing questions or invoice issues
• Send chargeback and adjustment notices to agents when applicable
• Provide aging reports to customers or agents when requested
• Manage and send collection letters to shippers and consignees
• Assist with special billing processes, including submitting invoices through customer billing portals or uploading required documentation
• Escalate accounts to management if customers are unresponsive or if payment activity slows down
• Record all communications and account activity accurately in the company’s system

Benefits

• Individual Coverage Health Reimbursement Arrangement (ICHRA)
• Dental and Vision Insurance
• Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
• Company Paid Short Term Disability Insurance
• Company Paid Long Term Disability Insurance
• Hospital Indemnity Insurance
• Long-Term Care Insurance Program
• Supplemental Term Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Employee Assistance Program
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with employer contributions
• 401K with up to 4% Employer Safe Harbor Matching
• Paid Vacation
• 8 Paid Holidays
• 1 Floating Holiday
• Identity & Fraud Protection
• Pet Insurance
• Paid on a weekly basis!
• Employee referral bonus program ($500)
• The opportunity to work with good humans!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED