Collections Specialist

Propio•Overland Park, KS

15h•Onsite

About The Position

Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you. This role is located in our Overland Park, KS office. Position Overview: We are currently seeking a talented Collections Specialist to join us at our corporate headquarters in Overland Park, KS. This role will be part of the Accounts Receivable team and will primarily be responsible for collecting and applying payments across multiple subsidiaries. The person who will be successful in this role will enjoy working for a growing company, leveraging technology to achieve efficiency, and collaborating across departments to achieve collections goals.

Requirements

Bachelor’s Degree in Accounting or Finance preferred, but not required
2+ years of experience with B2B collections (end to end process) preferred
Working knowledge of AR processes
Ability to communicate professionally and effectively with customers, using a blend of a customer service and collections mindset to achieve success
Ability to identify and flag when an account may need to be escalated outside of normal processes
Comfort handling changing priorities and unexpected circumstances
Excellent time management skills with a proven ability to meet collections targets
Must be comfortable using technology

Responsibilities

Own collections outreach (via email and phone) for a portfolio of customers in accordance with the established process
Work in tandem with the Collections Manager to suggest and implement process improvements
Monitor A/R Aging report and follow up on past due invoices as needed
Ensure payments are received in a timely manner
Maintain accurate collections notes on all accounts in Salesforce/NetSuite and other applicable systems
Leverage customer portals to track status of payments
Maintain a proactive approach to reduce outstanding receivables by anticipating and addressing potential payment delays before they become past due
Prepare and send account reconciliation statements to customers and work with them to resolve any discrepancies or issues
Perform research and answer customer inquiries to resolve invoice discrepancies in a timely manner
Escalate collection accounts internally and externally per the established guidelines
Collaborate with Client Services on customer accounts, including escalations and other issues as they arise
Pull invoice copies and collections activity logs to submit to third party collections agency for delinquent accounts
Manage/Monitor effective suspension and reactivation of services for customer accounts
Work with internal teams to resolve invoicing issues to drive cash flow
Assist in identifying accounts that may need to be written off or escalated to legal action
Work on special projects as assigned by the Collections Manager
Other duties as assigned by management