Collections Specialist

INOVA FEDERAL CREDIT UNION • Elkhart, IN

9d • Onsite

About The Position

At INOVA Federal, we’re passionate about making a difference in the financial lives of our members. We’re currently seeking a Collections Specialist to join our team—a motivated individual who brings empathy, professionalism, and a solutions-focused mindset to every interaction. What You’ll Do: Contact members regarding delinquent accounts in a respectful, professional manner. Work collaboratively with members to identify solutions and repayment options that best fit their financial situations. Maintain accurate documentation of all communications and account activity. Support members through challenging times while protecting the credit union’s financial interests. Partner with internal teams to ensure a consistent, member-focused collections experience. What We’re Looking For: Strong communication and problem-solving skills. A compassionate approach to member interactions. Previous experience in collections, lending, or customer service preferred. Ability to balance empathy with accountability. Commitment to our core values of trust, respect, and integrity in every decision and action. Make a difference with us. Apply today!

Requirements

• Strong communication and problem-solving skills.
• A compassionate approach to member interactions.
• Ability to balance empathy with accountability.
• Commitment to our core values of trust, respect, and integrity in every decision and action.
• Bachelor’s degree preferred
• High school diploma
• 2 - 4 Years work experience in Lending and Collections
• Knowledge of bankruptcy law, federal and state regulations

Nice To Haves

• Previous experience in collections, lending, or customer service preferred.

Responsibilities

• Contact members regarding delinquent accounts in a respectful, professional manner.
• Work collaboratively with members to identify solutions and repayment options that best fit their financial situations.
• Maintain accurate documentation of all communications and account activity.
• Support members through challenging times while protecting the credit union’s financial interests.
• Partner with internal teams to ensure a consistent, member-focused collections experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED