Collections Specialist

Raymond West • Cypress, CA

5d • $22 - $25

About The Position

Raymond West is looking for a detailed Collections Specialist to join our
Accounts Receivable team! As a Collections Specialist, you will establish
professional working relationships with customers to facilitate the timely
resolution of past due account balances. You will notify or locate customers
with delinquent accounts and take the necessary steps to recover payments,
primarily using the Billtrust system.

Raymond West is committed to providing our customers with end-to-end warehouse
solutions. We bring you our industry-leading expertise in lift trucks, racking,
conveyor, dock and door, rentals, parts, and service. Our customers trust us to
provide the right supply chain solutions and services to keep their business up
and running.

Requirements

• Strong customer service experience and mindset.
• Excellent verbal and written communication skills.
• Strong computer skills with proficiency in Microsoft Office and similar software.
• Ability to manage a high volume of customer calls and emails (25-90/day).
• Ability to manage time efficiently and follow documented processes.
• Positive attitude, strong work ethic, and ability to work independently.
• Basic understanding of accounting principles.
• High school diploma or equivalent.
• 1-2 years of office experience.
• Basic accounting knowledge is required.

Nice To Haves

• Experience working with Billtrust or similar cloud-based systems (a plus).
• Strong reconciliation skills.
• Ability to handle multiple tasks and prioritize work.

Responsibilities

• Contact customers via phone or email to determine reasons for past due payments.
• Work in Billtrust to reduce past-due balances by following built-in account steps.
• Review delinquent accounts and initiate collection actions based on due dates.
• Report credit risks or bad debt information immediately to the manager.
• Identify unapplied credits on a timely basis and clear against outstanding receivables.
• Participate in Account Past Due meetings and report on delinquent accounts.
• Process credit card transactions as needed.
• Create follow-up schedules for past due accounts and send required statements.
• Notify the manager of customer disputes within 24 hours and work towards resolution.
• Handle customer calls and assist with collection inquiries.
• Maintain accurate records in the company database and follow department procedures.

Benefits

• Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED