Collections Specialist

TEKsystems•Salt Lake City, UT

57d•$18 - $21•Onsite

About The Position

We’re seeking a dedicated Collections Specialist to support our credit and collections operations with professionalism, empathy, and results-driven follow-through. The ideal candidate will contact customers to resolve delinquent accounts, negotiate payment arrangements, and ensure compliance with all regulatory requirements, including the Fair Debt Collection Practices Act (FDCPA) and applicable bankruptcy laws. This role requires excellent communication, strong negotiation skills, and the ability to manage multiple cases efficiently while maintaining a high standard of customer service.

Requirements

High School diploma or equivalent required.
Some experience in collections or customer service; banking/finance experience strongly preferred.
Basic understanding of consumer and small business loans, credit cards, overdrafts, and collections processes.
Excellent customer service skills with the ability to de-escalate and build rapport.
Strong verbal communication skills and effective telephone etiquette; able to be firm, direct, and concise while professional at all times.
Solid negotiation capabilities and consistent follow-through to cure past-due accounts.
Experience dealing effectively with borrowers, attorneys, and third parties while maintaining a high level of professionalism.
Ability to work independently, prioritize tasks, and organize work to meet deadlines.
Basic knowledge of regulatory requirements, including FDCPA and relevant bankruptcy laws.
Proficiency with PC applications and data entry; basic skills in Microsoft Excel and Word (or equivalent).
Solid math, reading, writing, and reasoning skills; attention to detail and accuracy in documentation.

Responsibilities

Contact customers via telephone to notify them of delinquency, determine root causes, and obtain a firm commitment to pay.
Negotiate payment in full or structured payment arrangements, tailoring solutions to customer circumstances while meeting company objectives.
Develop and manage repayment schedules, presenting various alternatives and clearly explaining the consequences of continued delinquency.
Update and maintain customer account information in the company’s computer systems with accuracy and timeliness.
Adhere to established guidelines and playbooks to determine the appropriate collection remedy for each account.
Conduct skip tracing and due diligence, ensuring compliance with all applicable federal regulations.
Comply with the Fair Debt Collection Practices Act (FDCPA) and state and federal bankruptcy laws at all times.
Collaborate professionally with borrowers, attorneys, and third parties to resolve past-due accounts and document interactions.
Employ effective telephone techniques, remaining firm, direct, and concise while maintaining a professional and empathetic manner.
Prioritize, organize, and manage workload independently, meeting productivity and quality standards.
Perform field collection activities as needed (if applicable to the role/market).
Other duties as assigned, contributing to team goals and continuous process improvement.