Collections Specialist - EST

Aston Carter•Montville Township, NJ

1d•$20 - $30•Remote

About The Position

As a Collections Specialist, you will manage the Accounts Receivable (AR) Aging report for assigned locations and subsidiaries, as well as handle escalated accounts and invoices requiring higher-level collection efforts. This role involves direct communication with customers through calls and emails to ensure timely collection of outstanding debts. You will prepare collection letters, request attorney interventions as needed, and recommend accounts for third-party collection or write-off. Additionally, you will communicate with the Collections Manager regarding the status of past-due accounts and situations needing additional leverage. Monitoring and resolving financial discrepancies, maintaining detailed notes on accounts, and updating ERP systems with current information are key aspects of this role. Ensuring the security and privacy of customer information is paramount.

Requirements

At least two years of experience in collection and credit work.
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite or related software.
Experience with ERP systems.
Ability to work both independently and as part of a team in a fast-paced environment.
Basic understanding of statistics and data analysis.
Knowledge of state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
Proficient in typing.
High school diploma or equivalent required.

Nice To Haves

Bachelor's or associate's degree preferred but not required.

Responsibilities

Manage AR Aging report for assigned locations and subsidiaries.
Handle escalated accounts and invoices from branches.
Communicate directly with customers via calls and emails.
Prepare collection letters and request attorney interventions.
Recommend accounts for third-party collection or write-off.
Communicate with Collections Manager about past-due accounts.
Monitor and resolve financial discrepancies.
Maintain detailed notes on accounts to reflect collection efforts.
Work returned statements to collect outstanding debt and update contact information.
Ensure the security and privacy of customer information and files.
Perform other related duties as assigned.
Make 30-35 collection calls per day.