Collections Specialist - Finance Department

ALAW•Tampa, FL

5d•Onsite

About The Position

Founded in 1997, ALAW has grown from a modest legal practice to a comprehensive, nationwide law firm providing efficient and effective legal representation to the nation’s largest financial institutions. Headquartered in Tampa, FL, and led by a team of seasoned industry veterans across a 18-state footprint, we are strategically positioned to cater to the diverse needs of our clients, including mortgage servicers, banks, investors, and other financial institutions. Our expansive practice covers a full range of services, including appellate advocacy, attorney closing services, bankruptcy solutions, consumer collections, creditors' rights matters, foreclosure proceedings, eviction services, litigation support, regulatory compliance, REO (Real Estate Owned) services, replevin actions, and an array of other specialized legal services tailored to meet our client's unique needs. At ALAW, our dedication extends beyond our professional services. We believe in the power of community engagement and positive outreach. Our team passionately contributes to charitable initiatives, offers pro bono legal assistance, and actively volunteers in the communities where we operate. We take pride in fostering a culture that champions involvement, ensuring that our impact is felt in the heart of the community. ALAW is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.

Requirements

A minimum of three years of experience in Billing or Collections, preferably in a law firm environment.
Knowledge of general legal terms;
Customer Service experience;
Attention to detail and accuracy;
Strong problem-solving and decision-making skills;
Able to work in fast-paced, high volume foreclosure firm;
Strong computer (especially excel) and analytical skills;
Ability to maneuver between multiple databases;
Must be organized and be able to multi task;
Conflict management skills;
Excellent written and verbal communication skills.

Nice To Haves

Coursework in Accounting preferred;

Responsibilities

Maintain up-to-date bill tracking system.
Follow up, collection and allocation of payments.
Carry out billing, collection and reporting activities according to specific deadlines;
Reconciliation of accounts.
Investigate and resolve customer queries.
Process adjustments.
Organizing a follow-up tracking system.
Communicating with internal and external customers.
Reporting and Documentation for accurate records of collection attempts
Identify any potential issues resulting in nonpayment from clients