Collections Specialist

BOT Career•Johnson City, TN

8h•Onsite

About The Position

As the Collections Specialist, you are responsible for contacting customers with delinquent loans and negotiating payment options. The Collections Specialist will work with borrowers who may be experiencing financial distress. In this role, you will also assist the Collections Coordinator in identifying and grading problem loans, repossession of collateral, management reporting, and other duties pertaining to the collection function. As a representative of the Bank, you are required to present a positive and professional image at all times.

Requirements

High school diploma or equivalent required
Possess excellent customer service skills
Ability to handle customers in adverse situations in a professional manner
Possess proficient negotiation skills and ability to effectively document negotiations
Possess proficient computer skills and move between various software applications
Possess professional verbal and written communication abilities
Possess strong organization skills
Possess the ability to work independently and with a team
Ability to move fluently between unrelated tasks with ease

Nice To Haves

Experience working in collections or special assets preferred
Knowledge of loan documentation and procedures preferred

Responsibilities

Contact delinquent customers to discuss delinquency and recommend options for bringing the account current, if applicable
Prepare written communication to delinquent customers and ensure that expiration dates are monitored and adhered to
Assist in the repossession process and disposition of repossessed assets
Assist Collections Coordinator with loan renewal, foreclosed property and exception management
Complete monthly and quarterly reporting as required
Have a solid knowledge of the relationship situations to provide recommendations to the Collections Coordinator for adjustments to risk grades, charge offs, non-accrual and/or legal action
Develop open communication between various internal departments and lending staff to resolve collections issues
Review local newspaper daily for foreclosure notices, tax sales, and obituaries reporting findings to the Collections Coordinator
Work with external collection agency and attorney’s offices to collect charge off accounts and manage the foreclosure process
Complete submitting invoices for payment
Maintain compliance with regulations and bank policies and procedures, including the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC) requirements
Consistently support, uphold and model the organization’s core values and standards
Complete other duties as assigned as determined by management to be reasonable and beneficial