Collections Specialist

Bridgestone Americas

7d•Onsite

About The Position

This position is responsible for the collection of 120-180+ day past due (pre charge-off) credit card accounts via outbound and inbound calls. As a late-stage Collections Specialist you will be required to negotiate payment solutions with customers, all while maintaining a professional demeanor. This is a fast paced, goal-oriented collection call center position.

Requirements

Minimum of six (6) months of prior collection experience
Results driven individual with the ability to consistently meet or exceed performance metrics
Self-starter who can communicate clearly and professionally
Ability to connect and demonstrate empathy for customers
Strong listening and negotiation skills - willingness to find a realistic solution
Team player who brings energy, positivity, and collaboration to every task
Capable of aligning with organizational core values
Basic knowledge of federal and state collection regulations
Ability to multi-task and quickly move from one function to another
Solid typing skills

Nice To Haves

Bilingual (Spanish/English)
3rd party collections experience
Knowledge of skip tracing

Responsibilities

Contact customers to collect on overdue accounts through outbound and inbound calls
Negotiate payment arrangements, settlements, or workout plans to assist customers in curing their delinquent balances
Initiate account corrections/updates/adjustments whenever necessary
Maintain accurate and precise notes on accounts, updating the account status on the database regularly
Validate customer demographics (phone, address, etc.) to ensure accuracy
Complete required compliance certifications mandated by the bank
Deliver a positive and professional approach to every customer interaction