Collections Specialist

Informa Group Plc. • Cleveland, OH

9h • $18 - $20 • Onsite

About The Position

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.
We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.
We are home to over 14,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.
In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.
This role is based in our Cleveland, OH office.
The Collection Specialist maintains contact with B2B customers who have outstanding account balances to ensure that these balances are paid in a timely manner.

Requirements

• High School Graduate or Equivalent.
• Knowledge of Accounts Receivable and collection processes preferred.
• Strong attention to detail, goal oriented.
• Strong organizational skills.
• Computer proficient in MS Excel, MSWord and other MS Office applications.
• Commitment to excellent customer service.
• Excellent written and verbal communication abilities.
• Able to both work independently and as an integral part of team.
• Ability to prioritize and manage multiple responsibilities.

Responsibilities

• Accountable for reducing delinquency for assigned accounts.
• High volume of inbound and outbound email and phone calls for B2B collections.
• Overcome objections that customers may have about making payments toward their account and help them understand their responsibilities.
• Provide thorough and accurate documentation to support collection attempts.
• Research accounts receivable issues as required or directed.
• Resolve accounts receivable issues, such as invoice discrepancies and customer overpayments, by providing excellent customer service.
• Process customer refunds and account adjustments.
• Organize workload to ensure accurate and complete collections for each event.
• Enlist the efforts of Sales and Senior Management when necessary to accelerate the collection process. Communicate and follow up effectively with sales departments regarding customer accounts on a timely basis.
• Liaison with an outside collection agency on delinquent accounts.
• Maintain excellent customer service internally and externally.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Dept., including gathering documentation needed to place accounts with Collections.
• Adhere to general accounting practices where applicable.

Benefits

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED