2025

Upgrade•Phoenix, AZ

8d•$22•Onsite

About The Position

As a Collections Specialist working for the Flex Pay product, you will be the primary contact with clients, responsible for collecting outstanding payments. Your daily interactions with customers via phone and email will involve providing excellent service regarding account status, payments, and addressing any concerns. As an exclusive representative of Flex Pay, you will collaborate with Upgrade's exceptional Collections Specialists to create delightful experiences and consistently strive for improvement. Join forces with their top-notch team that is dedicated to raising the bar.

Requirements

Bachelor's or Associate's degree preferred
2+ years experience in financial services; consumer delinquency and first party collections or customer service experience preferred
Working knowledge of FDCPA and FCRA experience
Strong ability to negotiate loan repayment plans
Experience with handling of payment processing
Proficient in Microsoft, Cloud based products and Google apps
Team player seeking a fast-paced and challenging environment
Desire to improve borrowers’ financial situation but ability to make tough decisions
Exceptional organizational skills and attention to detail
Aptitude for working independently while maintaining a team first mentality
Excellent written and verbal communication skills

Responsibilities

Engage with past due customers to resolve delinquency while maintaining a positive long-standing relationship with the customer
Review, monitor, and engage with a high volume of customers per day
Maintain accurate records of customer communication (i.e., promise to pay, payment arrangements)
Efficiently assess and recommend action to borrowers concerning loan issues
Make recommendations to management for loans needing additional attention
Identify opportunities for improving results and customer satisfaction
Contribute daily to training and development improvements
Maintain high-quality assurance results
Perform ad hoc duties as needed
Foster a positive work environment by bringing a positive outlook to our companies' enjoyable atmosphere

Benefits

Great open office space
Paid time off (PTO)
401K matching
Comprehensive benefits package: Medical, dental, vision, life insurance & disability
Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
Paid parking or platinum pass
New Hire Training Program
Wellness Incentive Program
Kitchen fully stocked with snacks and beverages

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