38161 | Collections Specialist

Brilliant Agent•Austin, TX

22d•$28 - $34•Remote

About The Position

Brilliant Financial Staffing has been engaged in the search for a fully remote Collections Specialist with our client located in Austin, TX. Our client is a SaaS company that works primarily in the non-profit space. They are looking for an experienced Collections Specialist to join their team on a contract to hire basis. This Collections Specialist will be reporting to the Collections Manager and be working alongside a team of 4 other Specialists.

Requirements

2+ years of proven experience as a Collections Specialist or in a similar role.
Intermediate Excel skills (pivots and VLOOKUPS), Excel test will be administered upon presentation
Strong negotiation and communication skills.
Excellent organizational and time management abilities.
Ability to work independently and collaboratively within a team.

Responsibilities

Engage with customers to discuss overdue payments, providing professional and courteous assistance.
Resolve payment discrepancies and address customer inquiries regarding billing and collections.
Collaborate with internal teams to resolve discrepancies and prevent future issues.
Execute collections strategies in line with company policies and financial goals.
Collaborate with team members to achieve individual and departmental targets.
Document and track customer commitments and payment arrangements.
Provide insights to management regarding potential risks associated with specific accounts.
Generate and analyze collections reports to monitor performance against targets.
Contribute to regular updates on collections activities and trends.