Collections Specialist

LUX Infusion•Overland Park, KS

17d•$26 - $28•Onsite

About The Position

See your work in a new light. At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference. Schedule: Monday–Friday, 8:00 AM–4:30 PM CST Location: On‑site — Overland Park, KS (Hybrid eligibility may be considered after six (6) months of evaluation and performance) We’re looking for a Collections Specialist who wants their work to mean something — someone who brings accountability, precision, and purpose to reimbursement follow‑up and payer resolution. Why This Role Matters Timely reimbursement is essential to sustaining patient care. The Collections Specialist plays a critical role in ensuring claims are resolved efficiently and payer balances are managed responsibly — helping patients stay on therapy and supporting a financially sound care model. In this role, you’ll contribute to work that: Helps patients avoid delays or interruptions in infusion care Supports accurate reimbursement across all therapy types Strengthens collaboration between billing, pharmacy, and operations teams Ensures compliance with payer, legal, and regulatory requirements Advances a patient‑first, clinician‑led organization focused on outcomes Behind every successful infusion is a revenue‑cycle process that works — and this role helps protect it.

Requirements

High school diploma or GED
Minimum of three (3) years of experience in collections‑related activities
Experience providing customer service to internal and external stakeholders
Basic proficiency with Microsoft Office (Word, Excel, PowerPoint)
Strong analytical and problem‑solving skills
Persistence and confidence when working payer follow‑ups
A customer‑service mindset balanced with financial accountability
Comfort working in a fast‑paced, metrics‑driven environment
Clear written and verbal communication skills
Attention to detail and ownership of outcomes

Nice To Haves

Five (5) or more years of collections experience
Prior home infusion therapy billing or collections experience

Responsibilities

Follow up on submitted insurance claims to ensure correct and timely payment
Monitor and manage assigned payer accounts to minimize delinquent balances
Investigate denials, underpayments, and unpaid balances, determining appropriate resolution paths
Work directly with payers to correct issues and secure reimbursement
Distinguish between claims billed correctly versus those requiring correction or rebilling
Maintain a strong understanding of payer contracts, reimbursement methodologies, and coverage requirements
Collaborate with internal billing, pharmacy, and operations teams to resolve claim issues efficiently
Respond professionally and promptly to customer and internal inquiries related to claim status
Stay current on billing regulations, coding guidelines, and payer policy updates
Utilize clearinghouses and billing systems to support effective collections workflows
Assist with data entry, reporting, and administrative tasks as needed
Maintain accuracy, follow‑through, and professionalism in all payer interactions