Collections Specialist

NELSON Worldwide

9d • $40,000 - $60,000 • Hybrid

About The Position

We have an exciting opportunity for a Collections Specialist to join our Finance
Team! The AR / Collections Specialist is responsible for managing assigned
accounts receivable balances and supporting the timely collection of outstanding
invoices. This role partners with internal teams and clients to resolve payment
delays, research account issues, maintain accurate collection records, and
improve overall cash flow. The ideal candidate is professional, organized,
persistent, detail-oriented, and able to balance strong collection efforts with
positive client relationships.

Requirements

• Knowledgeable in all general accounting principles, with a focus on credit and collections practices and procedures.
• Exceptional customer service approach.
• Excellent verbal and written communication skills
• Attention to detail is a must; ability to regularly problem solve and make recommendations for improvement.
• High School diploma required; Associate degree preferred/ Bachelor’s degree in Accounting is a plus
• At least 2 years in collections, accounts receivable, or client account management
• Strong experience in customer service is required
• To perform this job successfully, an individual is required to have proficiency in Microsoft Office (including Word, Excel, and Outlook) and Deltek Vantagepoint.

Nice To Haves

• Experience in a professional services environment, preferably within the AEC sector
• Deltek Vantagepoint and Microsoft Excel experience preferred
• Experience in professional services or A/E/C is preferred

Responsibilities

• Reviews open accounts and prioritizes collection efforts based on aging, risk, and account status.
• Makes outbound collection calls and writes collection emails in a professional manner while maintaining and strengthening client relationships.
• Facilitates the timely collection of customer payments in accordance with established payment terms and due dates.
• Researches and helps resolve client billing problems, payment delays, disputes, and other issues contributing to account delinquency, and communicates significant risks, findings, and recommended next steps to management.
• Communicates directly with clients to build and maintain strong working relationships and reduce the time to payment.
• Partners with project managers, billing teams, and finance leadership to address contract issues, missing documentation, and other internal barriers to payment.
• Escalates significantly delinquent, high-risk, or high-balance accounts to management, as appropriate.
• Maintains accurate and timely collection notes, client communications, promised payment dates, dispute status, and follow-up actions.
• Supports the maintenance of accurate and up-to-date account records, databases, and spreadsheets, and may assist the supervisor with preparing reports on account status, collection activity, aging trends, payment commitments, and collection risks.
• Supports efforts to reduce delinquency, improve cash flow, and meet departmental collection goals.
• Assists with gathering client-requested backup documentation and other supporting information to facilitate payment.
• Performs other duties as assigned.

Benefits

• 401(K) plan with company match
• Full health benefits including medical, dental, and vision
• Wellness program with rewards for healthy activities
• Pet Insurance
• Opportunities for career advancement
• Paid time off and holiday pay
• Paid parental leave
• Flexible working schedules and work from home options based on client’s needs
• Professional Development including discretionary support and reimbursement for registrations, certifications, and membership to a professional organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees