Collections Specialist II

Kimball Midwest•Columbus, OH

38d•Onsite

About The Position

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Collections Specialist II for our Columbus, Ohio location. As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Thirteen years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture. The Collections Specialist II is responsible for ensuring the financial health of customer accounts through proactive collection activities and detailed account research. This role upholds our commitment to superior customer service and embraces our 2-Customer Philosophy, serving both internal and external customers with excellence.

Requirements

High School Diploma, GED, or equivalent
Collections experience, B2B preferred
Minimum of one year of collections or customer support experience is strongly preferred
Strong communication skills, multi-lingual preferred, with sales representatives, customers, vendors, coworkers, supervisors, and managers in written and verbal form.
Must be willing to work in an environment that requires 100% phone-based customer interaction
Intermediate computer literacy in Microsoft Office applications
The ability to maintain confidentiality when handling sensitive information
The ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructions
The successful completion of a ninety (90) day orientation period

Responsibilities

Maintain customer accounts through collection activity and account research.
Handle Tier I inbound calls into the Credit & Collections department via multiple channels (voice, text, social media, portals).
Respond to customer and sales representative inquiries within 24 hours.
Work assigned accounts receivable aging reports.
Make outbound collections calls daily.
Contact sales reps/customers within 2 hours for any orders placed on credit hold due to delinquency.
Meet or exceed Collections Specialist I metrics.
Reconcile complex payment issues on customer accounts.
Maintain accurate documentation of all customer interactions.
Perform skip tracing as needed.
Complete termed rep reports accurately and on time each month.
Demonstrate strong communication skills with internal and external customers.
Perform other duties as assigned by management.