Collections Specialist I (Late Stage)

Old Second National Bank • Reno, NV

1d • $19 - $24

About The Position

The Collections Specialist is responsible for securing payments from consumers for delinquent accounts between 30-120 days past due.

Requirements

• High school diploma (or equivalent) and one year of related experience (customer service, collections, or related); or equivalent combination of education and experience.
• Must work a flexible schedule inclusive of weekends and overtime to meet business needs.
• Excellent oral/written communication, negotiation and active listening skills.
• Strong attention to detail and accuracy while maintaining work in a fast-paced environment
• Knowledge of bankruptcy chapters 7 and 13, skip tracing, state/federal collections laws and queue management techniques.
• Demonstrates adherence to privacy and confidentiality guidelines.
• Maintains calm and professional demeanor in stressful situations.
• Proficient in Microsoft Word, Excel and Outlook. General working knowledge of internet-based applications, or Jack Henry SilverLake.

Nice To Haves

• More than one year of collections experience with a focus in auto or powersport collections.
• Bi-lingual English and Spanish
• Previous experience utilizing Jack Henry SilverLake.

Responsibilities

• Locate and notify customers of delinquent accounts (30 – 120 days) by mail, telephone or email to solicit payment on motorsport loans.
• Advise customers of necessary actions or strategies for repayment, negotiate payment arrangements and research discrepancies (terms of sales, service, or credit contracts).
• Trace delinquent customers to new addresses through research (inquiries to credit bureaus, phone companies, etc.).
• Research and analyze overdue accounts prior to initiating skip tracing efforts. Assign accounts to outside repossession/skip agencies and follow up with repossession/skip sources to ensure timely updates on sensitive information.
• Answer incoming calls. Answer customer questions, take payments and service current accounts.
• Perform office duties such as filing correspondence, answering emails and creating internal reports.
• Ensure operational integrity through compliance with all policies, procedures and regulations.

Benefits

• Eligible to participate in the Collections Incentive Plan. Payment varies based upon collection activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED