Late Stage Recovery Collector

LoanMart • Van Nuys, CA

7d • Hybrid

About The Position

Every seasoned, successful collections expert knows what it takes to have a long-term, profitable career: tenacity, exceptional persuasion skills, creative thinking, and respect for regulatory boundaries. At LoanMart, you will apply these skills and abilities to your account queue in a pay-for-performance compensation structure (base + non-discretionary monthly bonus plan).

Requirements

• Reliable high-speed internet, secure Wi-Fi, and a stable power source to prevent disruptions.
• Secure, private workspace suitable for company equipment that is free of interruptions and background noise.
• Ability to maintain confidentiality and follow all security protocols.
• Ability and consent to participate in virtual meetings and remote monitoring.

Nice To Haves

• 3 to 5 years of late-stage auto loan or secured-lending collections
• Familiarity with computer/internet, MS Word and Excel.
• Skip-tracing programs such as Experian, US Tracers, and/or Clear
• Professional communication techniques that balance your ability to provide positive customer service while yielding recovery results.
• Ability to adapt to ever-changing pool of past-due accounts with respect to the difficulty and complexity of the accounts.

Responsibilities

• Make payoff arrangements with customers to avoid or postpone vehicle repossession.
• Follow up on previously made payment arrangements as necessary.
• Using new/updated information provided through your skip-tracing efforts, regularly follow up on outstanding repossession orders to ensure agents are pursuing vehicles.
• Generate fresh location leads for our vehicle repossession agents
• Meet production metrics in a fast-paced and growing department
• Locate and engage the customer in negotiations and/or vehicle surrender while meeting strict company guidelines and federal guidelines under the Fair Debt and Collections Protection Act.
• Other duties may be assigned, as needed.

Benefits

• Hybrid work schedule; usually three days at home (if you prefer) and two days in-office (Tuesdays and Wednesdays, with some variance for training, performance, and month-end).
• Offsite Saturday shifts may be required periodically.
• Casual dress code; we value individuality and personal preference- wear what fits your lifestyle.
• Well fed-employees are energized employees. Employees enjoy a complimentary espresso bar, breakfast, and grab-and-go snacks. Lunch is catered every Tuesday.
• Health matters- We offer top-tier medical, dental, vision plans. Free life insurance and optional supplemental insurance plans are also available.
• 401(k), Employee Assistance Programs.
• Multiple paid time off programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed