Collections Representative (Hybrid)

Enova International•Denver, CO

94d•$25•Hybrid

About The Position

A Collections Representative is primarily responsible for providing small businesses with payment options to fit their unique situations and allowing them to maintain personal and professional dignity as they fulfill their financial obligation to our company. As a Collections Representative, you will have the opportunity to ensure positive interactions with our small business customers when they have encountered a hardship.

Requirements

Strong verbal communication and negotiation skills
Aptitude to express empathy and patience while discussing sensitive issues
Ability to balance multiple priorities, independently problem solve, and effectively handle changing situations
The drive to exceed your goals in a fast-paced, metric driven environment
Computer proficiency and accurate data entry skills required
Knowledge of FDCPA and FCRA practices

Nice To Haves

Prior experience using Salesforce is a plus

Responsibilities

Handle inbound and outbounds calls to customers regarding overdue payments
Find solutions for customers who are past due on their account to get them back up to date
Follow up with customers via email and answer any questions that they may have
Maintain accurate, up-to-date information of customer interactions
Move existing customers through various stages of delinquency with a proficiency to brings loans to a current status
Follow all collection laws and legal practice

Benefits

Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
Health, dental, and vision insurance including mental health benefits
401(k) matching plus a roth option (U.S. Based employees only)
PTO & paid holidays off
Sabbatical program (for eligible roles)
Summer hours (for eligible roles)
Paid parental leave
DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
Employee recognition and rewards program
Charitable matching and a paid volunteer day…Plus so much more!