Collections Representative

DigniFi•Fort Worth, TX

1d•$20 - $24•Remote

About The Position

The ideal candidate for this position will have the experience/skills listed in this job description as well as be flexible and have a hardworking approach. This individual should be able to work independently as well as within a team and can manage and execute projects with minimal management supervision.

Requirements

Experience in consumer loans and collections
Minimum of 2 + years’ experience in collections
Knowledge of Fair Debt Collections Practices Act (FDCPA), and Consumer Financial Protection Bureau (CFPB)
Strong analytical skills
Ability to multitask
Excellent verbal and written communication skills
Ability to work in a small team
Willing to work Saturdays

Nice To Haves

Bilingual is a plus
Recovery and Collections experience preferred

Responsibilities

Contact delinquent customers and make collection calls in a fast-paced goal-oriented collections department.
Place calls using a Dialer as well as manually dialing.
Provide customer service regarding collection issues, processing customer payments, processing and reviewing account adjustments, and resolving client discrepancies.
Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments and customer reconciliations.
Accountable for reducing delinquency for assigned accounts.
Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis.
Ensure all customer demographic information is correct including addresses, phone numbers and which contact method each customer prefers.
Set up repayment plans with customers and post payments with credit cards and electronic checks (ACH) as requested by the customer.
Locate customers using skip tracing methods approved by management
Handle calls and emails from customers and partners related to applications and payments.