Collections Representative

Oriental Trading Company•Ralston, NE

10d•Onsite

About The Position

Overview As our Collections Representative , you'll play a key role in ensuring timely payments from our customers, helping to maintain healthy cash flow while supporting positive customer relationships. You will monitor aging accounts, follow up on outstanding invoices, and work closely with both internal teams and customers to resolve billing issues with professionalism and respect. Detailed Description Principal Duties and Responsibilities Essential Functions Follows closely, the course of assigned aged Account Receivables and determines action to be taken Contacts delinquent customers by phone, letter, or email to discuss past due invoices Plans and maintains a program for the systematic follow-up and collection of assigned receivables Takes appropriate action on collection irregularities, such as payment discrepancies, adjustments, shipment errors, customer complaints, and inquiries Documents all contact with the customer or action taken in customer collection comments, maintained in the system Obtains approval from Accounts Receivable Manager, Credit / Collection Supervisor, or Collection Team leader on the acceptance of compromise settlements, partial payments, and time extensions Investigates invoices paid short Contacts customers by phone or letter to determine reason for short pay and follows up at appropriate times, forwards information to appropriate customer service department for credit Interacts with customers assertively, yet with tact and integrity, while maintaining a strong and positive business relationship Generates reprints to for distribution to customers for payment processing Consults at the appropriate department level and/or with sales representative, on particularly complex collection situations requiring unusual action Process bankruptcy notices Search for an account in the company's customer database, suspend account if located, document filing in comments, prepare account to be written off to bad debt, and file claim if balance exists Maintains regular and predictable attendance Abides by all policies and procedures of Oriental Trading Company, Inc. Must be able to attend face to face meetings on short or little advance notice Work requires in-person collaboration among colleagues and contractors Marginal Functions Maintains operational relationship with sales and other departments concerned with collection related issues Handles and safeguards highly confidential data pertaining to collection activity Initiates, develops, and maintains relationships with the Company's customer community Performs various other duties as assigned by the Accounts Receivable Manager or Credit / Collection Supervisor Here's what you need to join the fun: Knowledge, Skills, and Abilities

Requirements

Requires a high school diploma or equivalent
One year of collections experience is preferred
Requires a typing speed of 25 words per minute
Requires a familiarity with general accounting procedures
Strong written and verbal communication skills
Ability to deal assertively, yet tactfully, with customers
Problem solver
Ability to prioritize and meet deadlines
PC skills including, but not limited to: working knowledge of Microsoft Word and Excel
Must be able to sit for long periods of time
Positive attitude, “a whatever it takes to get the job done” approach to work

Responsibilities

Follows closely, the course of assigned aged Account Receivables and determines action to be taken
Contacts delinquent customers by phone, letter, or email to discuss past due invoices
Plans and maintains a program for the systematic follow-up and collection of assigned receivables
Takes appropriate action on collection irregularities, such as payment discrepancies, adjustments, shipment errors, customer complaints, and inquiries
Documents all contact with the customer or action taken in customer collection comments, maintained in the system
Obtains approval from Accounts Receivable Manager, Credit / Collection Supervisor, or Collection Team leader on the acceptance of compromise settlements, partial payments, and time extensions
Investigates invoices paid short
Contacts customers by phone or letter to determine reason for short pay and follows up at appropriate times, forwards information to appropriate customer service department for credit
Interacts with customers assertively, yet with tact and integrity, while maintaining a strong and positive business relationship
Generates reprints to for distribution to customers for payment processing
Consults at the appropriate department level and/or with sales representative, on particularly complex collection situations requiring unusual action
Process bankruptcy notices
Search for an account in the company's customer database, suspend account if located, document filing in comments, prepare account to be written off to bad debt, and file claim if balance exists
Maintains regular and predictable attendance
Abides by all policies and procedures of Oriental Trading Company, Inc.
Must be able to attend face to face meetings on short or little advance notice
Work requires in-person collaboration among colleagues and contractors
Maintains operational relationship with sales and other departments concerned with collection related issues
Handles and safeguards highly confidential data pertaining to collection activity
Initiates, develops, and maintains relationships with the Company's customer community
Performs various other duties as assigned by the Accounts Receivable Manager or Credit / Collection Supervisor